Ture Image Crashes After Applying Update

Discussion in 'Acronis True Image Product Line' started by BakTime2, Oct 13, 2004.

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  1. BakTime2

    BakTime2 Registered Member

    Oct 13, 2004
    (I am posting here because beyond an acknowledgement email response to my initial support request, I have not heard a word from Acronis support. This despite 2 follow-up emails and a voice mail I left indicating that I am no longer able to backup my machine)

    (Dell Inspiron 8600, WinXP Pro SP2)

    I had been using vs 7 without problems doing a full backup of my local drive C: with normal compression each week and writing to DVDs.

    I purchased the upgrade to vs 8 a few days ago, completed the upgrade installation without errors, rebooted and created the EB disk again without problems.

    Today when I tried to do my first backup, upon loading TE, I got an error saying it could not find all its components and that I should reinstall.

    I did and rebooted again without incident.

    I tried the backup again, and was able to proceed completely through the wizard just prior the finish page and got a Windows critical error message saying the app had to be shut down. It also produced an error log which I have attached.

    I rebooted, tried again and got the same result.

    Anyone have any ideas what could be going on?

    Thanks for any help
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BakTime2,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    We are sorry to say that the build of Acronis True Image 8.0 you have downloaded is not the latest one. The thing is that our online store is based on Digital River sales system. We are trying to update the installation files of our products on their servers regularly but this problem is still present.

    So first of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you must register your software first at http://www.acronis.com/registration/. Please remember to disable any download managers, internet download/connection boosters, etc. before the download.

    Then please completely remove Acronis True Image from your system and perform a clear installation of the latest build you have downloaded.

    If the latest build still crashes please contact support@acronis.com.

    Thank you.

    Best regards,
    Andrew Berezovsky

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA

    Acronis support department
    e-mail: support@acronis.com

    Acronis... compute with confidence
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