"As bank IT system revamps go, few have been as disastrous as UK bank TSB’s latest system upgrade [migration], which began on Friday, was supposed to be up and running by Monday morning, but is still down on Tuesday evening. It’s now Day Five of the crisis and an estimated 1.9 million TSB customers still cannot use the bank’s online service. According to customer testimonials featured on The Guardian, some cannot even withdraw cash with their ATM card or their credit cards... ...The upgrade involves moving 1.3 billion customer records over to a “state-of-the-art” (Sabadell’s words) in-house developed banking platform called Proteo4UK..." https://wolfstreet.com/2018/04/24/uk-banks-tech-chaos-is-blocking-customers-from-their-funds/
TSB Train Wreck: Massive Bank IT Failure Going into Fifth Day; Customers Locked Out of Accounts, Getting Into Other People’s Accounts, Getting Bogus Data https://www.nakedcapitalism.com/201...ther-peoples-accounts-getting-bogus-data.html
"TSB outage: Now TSB warns of phishing attacks targeting customers Outage continues into second week, with half of customers without access Beleaguered bank TSB today warned customers suffering from its ongoing internet banking outage that cyber criminals are targeting them with phishing attacks. Hackers pretending to be from TSB customer support are now trying to con frustrated customers out of their banking details, TSB confirmed,.." http://www.itpro.co.uk/it-infrastructure/30990/tsb-outage-news
Scammers raid man’s bank account while he waits on hold to fraud hotline https://www.welivesecurity.com/2018/05/28/scammers-drain-mans-bank-account-fraud-hotline/
Tech Shutdown Blows: IT chaos cost Brit bank TSB almost £200m Pre-tax loss of £107m pinned on meltdown July 27, 2018 https://www.theregister.co.uk/2018/07/27/tsb_reports_loss_100m_it_meltdown_cost_200m/
Brit banks must disclose outages via API, decrees finance watchdog August 16, 2018 https://www.theregister.co.uk/2018/08/16/fca_bank_breach_public_disclosure_api/
IT outage cost TSB £330m High-street bank is still handling customer complaints following last April's disaster February 1, 2019 https://www.itproportal.com/news/it-outage-cost-tsb-pound105m/
IT meltdown outfit TSB to refund all customers that fall victim to fraud in 'UK banking first' April 15, 2019 https://www.theregister.co.uk/2019/04/15/tsb_fraud_payout_guarantee/
TSB chiefs braced for criticism over £370m IT meltdown November 9, 2019 https://news.sky.com/story/tsb-chiefs-braced-for-criticism-over-370m-it-meltdown-11857978
Massive increase in fraud attacks on TSB customers during IT meltdown November 20, 2019 https://www.computerweekly.com/news...d-attacks-on-TSB-customers-during-IT-meltdown