TrueImage Server 8.0 Linux with Error E000101F4 on Suse 9.2 / Dell Poweredge 2650

Discussion in 'Acronis True Image Product Line' started by Jekob, Feb 10, 2005.

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  1. Jekob

    Jekob Guest

    Hi all,

    after installing Acronis TrueImage Server 8.0 Build 879 on Suse 9.2 and reboot i have an error
    with the gui-program "trueimage" (create image).

    Dialogbox "E000101F4: Acronis True Image has not found any hard disk drives"


    the commandline-tool "trueimagecmd --list" has the following output:

    /tmp # trueimagecmd --list
    Num Partition Flags Start Size Type
    ---- -------------------- ----------- ---------- ---------- -----------
    /tmp #


    Installation:
    -------------
    Suse 9.2 Professional, with Standard Kernel (Linux version 2.6.8-24-smp)
    (noacpi acpi=off in kernel-boot options)

    1st: trueimagelinuxserver8.0-833.s.e (segmentation fault)
    2nd: trueimagelinuxserver8.0-879.s.e (after downloading update and installing, no errors)


    Hardware-Info:
    --------------
    Dell Poweredge 2650 (Dual Xeon)
    Dell Perc 3/Di (onboard), aacraid
    Channel0 2x 36GB Raid1 sda
    Channel1 3x140GB Raid5 sdb

    Disk Layout
    -----------
    # fdisk -l

    Disk /dev/sda: 36.4 GB, 36419010560 bytes
    255 heads, 63 sectors/track, 4427 cylinders
    Units = cylinders of 16065 * 512 = 8225280 bytes

    Device Boot Start End Blocks Id System
    /dev/sda1 1 51 409626 83 Linux
    /dev/sda2 52 1618 12586927+ 83 Linux
    /dev/sda3 1619 4165 20458777+ 83 Linux
    /dev/sda4 4166 4427 2104515 82 Linux swap / Solaris

    Disk /dev/sdb: 293.5 GB, 293597741056 bytes
    255 heads, 63 sectors/track, 35694 cylinders
    Units = cylinders of 16065 * 512 = 8225280 bytes

    Device Boot Start End Blocks Id System
    /dev/sdb1 1 26108 209712478+ 83 Linux
    /dev/sdb2 26109 35692 76983480 83 Linux


    Boot.log
    --------
    scsi0 : percraid
    Vendor: DELL Model: PERCRAID Mirror Rev: V1.0
    Type: Direct-Access ANSI SCSI revision: 02
    SCSI device sda: 71130880 512-byte hdwr sectors (36419 MB)
    sda: Write Protect is off
    sda: Mode Sense: 03 00 00 00
    SCSI device sda: drive cache: write through
    sda: sda1 sda2 sda3 sda4
    Attached scsi removable disk sda at scsi0, channel 0, id 0, lun 0
    Vendor: DELL Model: PERCRAID RAID5 Rev: V1.0
    Type: Direct-Access ANSI SCSI revision: 02
    SCSI device sdb: 573433088 512-byte hdwr sectors (293598 MB)
    sdb: Write Protect is off
    sdb: Mode Sense: 03 00 00 00
    SCSI device sdb: drive cache: write through
    sdb: sdb1 sdb2
    Attached scsi removable disk sdb at scsi0, channel 0, id 1, lun 0

    Any idea ?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jekob,

    Thank you for choosing Acronis True Image Server for Linux (http://www.acronis.com/enterprise/products/ATISLin/).

    We are really sorry for the inconveniences.

    Could you please send this information to support@acronis.com and indicate in the subject of the letter that you want to contact Marian Fadeeva. She will certainly help you with the solution.

    Thank you.
    --
    Ilya Toytman
     
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