TrueImage Home 11 hanging on backup task...

Hi there,

I purchased the bundle (2 x TI Home 11) for a client of mine. I installed one copy to their PC and one to their notebook. I setup two identical jobs on each machine (except the PC has an exclude rule for *.avi). When executed on the notebook it runs perfectly, however, when I run it on the PC it takes a very long time to analyse the partitions and then it hangs once it gets to locking the C: partition (well, that's all I can get out of the error log). We have left the task running overnight and it doesn't progress any further.

I have tried recreating the job, disabling Norton Int Sec (urgh!) amongst a couple other things but nothing seems to work.

Any ideas? I have seen this before with TIS and TIW on a couple different machines but never found a solution.

Cheers!

 

Hello Schikitar,

Thank you for choosing Acronis Disk Backup software

Could you please download the latest version of Acronis Drivers install it and check if the issue still persists.

If the issue still persists, please create the driver log by installing the update again with enabled logging, reproducing the issue and pick up the log file without closing the error window. The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

After that please submit a request for technical support with the attached log and reports as well as screen shot of the error log and provide the link to this thread. We will do our best to help you as soon as possible.

Thank you.

--
Michael Levchenko

 

Michael--Acronis Support,
Suggest that you edit the drivers link in above posting.

http://download.acronis.com/support/SnapAPI.337_s_e.msi

 

Are these drivers compatible with v10?

 

Thankyou, I'll try all your suggestions and report back!

Cheers!

 

Hello all,

Please accept my apologies for the inconvenience, something wrong happens with this link. I've fixed it.

To appster - yes, these drivers are compatible with Acronis True Image 10.0 Home.

Thank you.

--
Michael Levchenko