TrueImage Error

Discussion in 'Acronis True Image Product Line' started by mschultz, Jun 2, 2006.

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  1. mschultz

    mschultz Registered Member

    Joined:
    Jun 2, 2006
    Posts:
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    I recently got the error message "C0064006C Incremental backup not possible".

    Please could someone explain the cause of this error to me.
     
  2. Tabvla

    Tabvla Registered Member

    Joined:
    Apr 21, 2006
    Posts:
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    Location:
    London, England
    I would think that only Acronis Support could accurately answer that question.

    You should probably raise a support call with them.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mschultz,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please let us know the following information?
    - Where is the full image archive stored?
    - Were there any other incremental archives taken from this full image?

    Please do the following in order to collect the log with the error:

    - Start Acronis True Image;
    - Select Tools -> Show log;
    - Choose the log entry which contains errors;
    - Click on the diskette icon, choose the location (folder) and save there;

    Please submit a request for technical support. Attach the collected log file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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