The included help in TrueImage is not searchable so this might be there but not easy found without having to manually wade through the tree nodes. Sure be nice if Acronis looked at other Windows programs to realize that Index and Search tabs in help are not just fluff but necessities for help. I perform a full backup. It takes 1 hour 30 minutes to backup (with compression and validation) 32GB at high priority where the backup location is another internal hard drive. It ran overnight so when I return I see a prompt that says the backup has completed. Wrong, there are still prompts waiting for me to answer about files it couldn't read or were locked. Locked files? Hasn't Acronis heard of the Volume Shadow Copy service? The VSC service is currently set to Manual mode which means it is enabled and will start when a caller asks for it. After the TI claims the backup operation has complete (which is false), it issues errors with prompt like the following (which was copied from Event Viewer): Event Type: Error Event Source: Acronis*True*Image*Home Event Category: (4) Event ID: 1 Date: 7/2/2007 Time: 9:41:07 AM User: N/A Computer: ZODIAC Description: The description for Event ID ( 1 ) in Source ( Acronis*True*Image*Home ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to backup file or folder 'C:\Program Files\Movie Maker'. This file or folder is locked by the following process:<endl/><vpad/>\??\C:\WINDOWS\system32\winlogon.exe<vpad/>Please stop the process and click <bold>Retry</bold> to take another attempt to backup.: Retry/Ignore/Cancel. So, let's see. TI doesn't use the Volume Shadow Copy service to make static copies of files that currently have open file handles on them or are otherwise locked. It says the backup operation is complete and yet continues to display prompts to have the user Retry or Cancel. I'm supposed to kill the winlogon.exe process which has a lock on a file and yet that means killing the current Windows session (i.e., my logon) which would make those prompt disappear so I couldn't respond to them, anyway (go read http://en.wikipedia.org/wiki/Winlogon on the winlogon.exe process). It's pretty stupid that any backup program that claims to support an NT-based version of Windows can't manage to support the Volume Copy Shadow service (VSS) that has been around since Windows 2000; go read http://en.wikipedia.org/wiki/Volume_Shadow_Copy_Service on why it should be used by any and all backup programs running under Windows. I expected having to *pay* for a backup program would mean that is has MORE features than the old NT Backup program. Because a service set to Manual must be sent a start request, that request would show up in Event Viewer. There were no "VSS" events during the full backup performed by TrueImage. - TI issues prompts on unreadable or locked files which remain displayed after it also reports the backup operation has completed. There is no option to shut it up (i.e., silent mode) as there will be no users around when the backups are scheduled to run overnight. - TI Home doesn't use VSS to ensure that it backs up from a static copy of the volume, so locked files cannot be backed up. It also means that files which are dependent to each other can get out of sync because of changes made in the time between when each got backed up. - TI requires me to logoff my Windows session to answer a prompt about a file that is locked by the winlogon.exe process. But logging off means that I won't have the prompt anymore to answer it. Yet another reason why VSS support is mandatory for any Windows backup program. Yes, I've seen some messages about TrueImage Server and VSS but any and all *client* backup programs should also support VSS. After all, a server is going to run a client on the remote host so that client needs to support VSS. If TI Home, as the client, cannot support VSS which the old NT Backup program has for years then TI Home is not a viable backup solution.