TrueImage does not recognize internal IDE drives

Using latest version of TrueImage, with XP Pro.
For reasons that are unclear, the program only recognizes the two external drives, but none of the two IDE drives. Albeit, it does validate a backup that is on one of the IDE drives. Help??

Tried uninstalling and reinstalling 3x -

 

Are you running your drives through a RAID controller by any chance? I said this in another thread, but this might apply here too. I run Easy Recovery, but it does not read drives connected through RAID controllers (regardless if it is in a RAID configuration or not). I have yet to get an answer, but I think Acronis might operate under the same premise unless you have the corporate edition.

 

No. It is your typical IDE to motherboard configuration.

 

Hello henryl2,

Thank you for choosing Acronis Disk Backup Software.

First of all, please make sure you use the latest build (3633) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Aleksandr Isakov