I previously had trueimage 9 installed on my laptop and was quite happy with it. Our company uses it on all our employees laptops, so we have quite a few copies now, both home and workstation. At one point, I uninstalled the product to do a screen-by-screen installation and configuration procedure for the company handbook, but upon uninstalling could not get it to reinstall, failing with: "The installation was interrupted before Acronis True Image home could be installed. You need to restart the installer and try again." I've contacted support and gotten nowhere, and I've been having this problem for 2 months now. I've still not gotten any significant response from support so I'm asking you folks if you have any ideas. I've followed the forum instructions to manually remove the files and registry entries from the previous install and still have gotten nowhere, and I'm about ready to reinstall from scratch my entire OS as a result of this. Seems pretty bad when I have to reinstall the operating system just to get my previously working backup product to work. So, what next, does anyone know?