TrueImage 10 Freezes

Discussion in 'Acronis True Image Product Line' started by SBacklin, Feb 12, 2007.

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  1. SBacklin

    SBacklin Registered Member

    Joined:
    Feb 12, 2007
    Posts:
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    I have installed Windows Vista Home Premium. I started making backups with Acronis TI 10 in the Acronis Secure Zone. I also installed the Acronis Startup Manager. I went to try and restore my system via the F11/Startup Manager, it would load but right as the first screen just started showing, the thing froze. So I tried booting from the Acronis TI 10 CD. The first Window would show up but as soon as I clicked on the next button, it would freeze. I would have no noice but to reboot back into Windows. I tried starting the process from within Windows too, it would freeze once the comp rebooted and started Acronis TI. So the 3 different ways to do it and it would freeze no matter which way I would do it. I deleted the Secure Zone and uninstalled Acronis TI until I can figure out what is wrong which is why I am here. I need some input/help. I would appreciate it.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello SBacklin,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please download and install the latest build (4940) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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