True Image won't install

Discussion in 'Acronis True Image Product Line' started by spamtrap, Sep 13, 2005.

Thread Status:
Not open for further replies.
  1. spamtrap

    spamtrap Registered Member

    Joined:
    Sep 13, 2005
    Posts:
    1
    I've searched the archives but can't find anything on this.

    I've got the latest versions of Privacy Expert and Disk Director installed, and when I tried to install the latest version of True Image, nada. It asks for the serial number, and goes through the whole "where to install" process and even starts coping files, but then it stops and says (paraphrase:) "Unfortunately, installation can't continue. Please try later."

    I tried uninstalling the other two Acronis applications, and installing True Image, but the same thing happens.

    Thanks,
    Marc
     
  2. Jim Dryden

    Jim Dryden Registered Member

    Joined:
    Aug 5, 2005
    Posts:
    3
    I've had this problem for over a month, with much correspondence with Acronis support. Nothing they've suggested so far seems to work.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello spamtrap,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you are trying to install the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If the problem still persists with the latest build (937) of Acronis True Image 8.0 then please download the latest version of Acronis drivers, install it with disabled logging and try to install Acronis True Image 8.0 (937) once more.

    If that does not help then please do the following:

    - Copy the Acronis True Image installation file to the C: partition;

    - Open the command prompt: Start -> Run -> cmd

    - Issue the following command: C:\"installation_file_name" /log

    - Go through the installation wizard to reproduce the problem;

    - Collect the install.log file from the folder Acronis True Image has been installed to (C:\Program Files\Acronis\TrueImage by default);

    Please also do the following:

    - Download the SetupApiLog.zip file, unpack it and run in order to add the information to the Windows registry;

    - Delete the \Windows\setupapi.log file and reboot the computer;

    - Download the drvinst_chk2k.zip file;

    - Unpack the downloaded archive and run the get_log.bat file;

    - Collect the inst.log and setupapi.log files.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post and make a screen shot of the received error message.

    Send all the collected files to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
Thread Status:
Not open for further replies.