True Image Support for Intel SE7210TP1-E with SATA

Have been using True Image Server 7 (Build 63 and True Image 8 (Build 786).....and with an Intel Server Board SE7210TP1-E which contains a 6300ESB I/O Controller Hub (ICH5-R)......an SATA RAID 1 Array (with 80Gb SATA Seagate Drives) is not identified correctly when booting using the Rescue Media from CD-Rom. True Image sees 2 drives as opposed to 1 integrated Drive.

Have just downloaded True Image 8 (Build 791) and will test......and also have upgraded to True Image 8.0 Corporate Workstation to try as well.

Anyone else seen the same issue?

 

Hello christra,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Acronis True Image 8.0 should work with ICH5-R. Please try the "acpi=off noapic" workaround and if it doesn't help please send the sysinfo.txt file to support@acronis.com. Please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions.

Thank you.
--
Ilya Toytman

 

Have just tested again using Acronis True Image v8 build 791 and also Acronis True Image Corporate Workstation v8 build 921 and exactly the same issue - two separate drives are identified instead of the the one integrated drive.

Also tried with the "acpi=off noapic" workaround, but this had no effect.

Perhaps there are some switches at BIOS level that impact on this? Something in the RAID configuration......or is it a piece of Hardware that Acronis doesn't yet support?

 

Hello christra,

First of all, please note that the latest build of Acronis True Image 8.0 Corporate Workstation is 928, not 921. You may download it at http://www.acronis.com/homecomputing/support/updates/.

The ICH5-R is supported by Acronis True Image so this problem should be investigated thoroughly. Could you please boot your computer from the Acronis True Image rescue disc and press F11 key when the "Starting Acronis Loader..." message appears? After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:

cd tmp
mkdir mntdir
mount /devfs/floppy/0 mntdir
sysinfo > mntdir/sysinfo.txt
umount mntdir

Please send the sysinfo.txt file from the diskette to support@acronis.com along with the link to this thread and indicate in the letter that you want to contact Marian Fadeeva.

Thank you.
--
Ilya Toytman

 

Hello Christra,

It's not clear from your posts but can you confirm that you are creating a new boot rescue CD from within each updated TI build?

Regards

 

Have just tested again using Acronis True Image Corporate Workstation v8 build 928.....and the issue (of two separate drives for a RAID1 Array) still exists. Just to point out that at the time I started this thread (26th January).....build 928 had not been released.

I have also sent an e-mail to support@acronis.com with the sysinfo.txt file which was created using Acronis True Image v8 build 791 - incidently, how do we create a sysinfo.txt file using TICWv8? - F11 doesn't work as it does with TIv8.

Anyway, hopefully the sysinfo.txt can assist Marian with the issue. TI and TI Server v7 work well with various other Adaptec ATA RAID and Intel SCSI RAID Cards we use.

In answer to Menorcanam.......Yes, a new Rescue Media CD is created for each of the TI and TICW builds......otherwise I'd simply be testing exactly the same build each time!!!!......and this wouldn't be particularly clever.

 

Hello christra,

Marian has found your letter and she will answer you in several days.

Thank you.
--
Ilya Toytman

 

Christra,

O.K. just thought it was worth a check. You wouldn't believe the number of other posters to this forum who we have found were using previous boot rescue CDs with newer builds.

Regards