I have True Image 10, latest build, installed on a laptop with Windows Vista Home Premium. I have multiple images stored on an external USB HD. My harddisk began having issues so I bought a new drive and installed in my laptop. Booting from the restore CD I made, I am able to get True Image to start in either safe or full mode. I try to restore with one of the images and after the restore starts, my mouse pointer disappears and my system stops responding. I tried this from safe and full versions. I have tried restoring from all of the images that I have. Same results. I restored my system to the original factory image from the recovery cd supplied with my system. I clean installed TrueImage and updated to current version. I installed my old drive into an external USB container and was able to create a image and verify successfully. I created a new recovery CD. I then tried restoring from windows, restoring from the old and new recovery CD and I tried cloning the old drive to the new drive. All the results are the same. TrueImage stops responding and my mouse pointer disappears. It seems that the operation quits in different places since my new drive is left in different states. Sometimes it is unchanged, sometimes it is partially restored and non functional, sometimes the partition created is much smaller. The only consistant thing is that the operation never completes and the system hangs. I need help with this.