True Image Home 2009 corrupting VMWare VMs

True Image Home 2009 corrupting VMWare VMs (truncating files over 4GB)

I've tried to restore several VMs from backups and they all are corrupted (VMware Workstation cannot boot them). The VMs were NOT running at the time the backups were made and the backups were verified.

(EDIT: By "restore" I mean copying the file(s) using the True Image built-in file explorer you get when you double-click a .tib file)

Is this a known problem? When I have time I'll do some testing to do a file compare to see what is being mangled but this worries me.

 

thats a pretty bad thing... i regularly use VMWare
awaiting more responses.
i also (partially) read another thread where Office 2003 and 2007 gets corrupted

 

I see what the problem is. Several of the .vmdk files are 5 or 6 GBs in size but when True Image restores them they are truncated at 4,194,304 KB (exactly 4GB, the infamous FAT32 file size limit). I am using NTFS file system obviously, to have files that large to begin with. The files appear to be the correct size in the image, it's just when they are restored that they are truncated (and again, I am definitely restoring them to NTFS).

Why is True Image truncating files over that size? I can't say for certain but I don't think I had this issue with True Image 6 or 8.

 

That's really weird.... I cant believe it would do something like this....
Did you try restorng the .vmdk files individually?

 

Yes, I picked one file that was about 6GB. After restore it was truncated at 4GB. Luckily I have another backup so I haven't lost anything but I'm glad I discovered this issue now before I DO lose anything.

This backup file was created using the "files and folders" method instead of the "image" method. I'm going to make an image backup and see if the same problem occurs with that.

 

Oh ok.. I made an image backup as well and my VMWare files are included. I'm about to restore them soon (when I get the chance. I will let you know of my results as well)

 

More info:

It does not matter if you make an image backup or a files-and-folders backup. The files are only truncated when you restore them using the TI built-in file explorer (i.e. the one that is launched when you double click a .tib file). Files ARE NOT truncated if you mount the .tib to a drive letter and copy the files using Windows Explorer.

I have not tried restoring a full image backup yet but I expect that to be ok.

 

Oh really? Good observation!

 

Hello all ,

Thank you for your interesting in Acronis True Image

First of all make sure you are using the latest build (9464) of Acronis True Image Home 2009 http://www.acronis.com/homecomputing/support/updates/

If the issue persists submit support request using the following link http://www.acronis.com/company/contacts/request/index.html?t=2

Best regards,
--
Dmitry Nikolaev