True Image Home 2009 & Blue Screen of Death

Discussion in 'Acronis True Image Product Line' started by woey02, Mar 8, 2009.

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  1. woey02

    woey02 Registered Member

    Joined:
    Mar 8, 2009
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    Hi all,

    Hoping somebody can help me.

    Just downloaded latest version and am now receiving the following error on shutdown only

    irql_not_less_or_equal.

    STOP: 0x0000000A

    It is deffinetely the problem causing the issue as i have un-installed it and the problem dissapears, re-installed and it returns.

    Running Windows XP SP2



    Anybody else experienced this and anyone with a solution

    I would love to buy the program at the end of the trial as other than this error it seems great. Just need to ensure its bug free.

    Thanks
     
  2. woey02

    woey02 Registered Member

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    Mar 8, 2009
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    *bump*
     
  3. service

    service Registered Member

    Joined:
    Mar 12, 2009
    Posts:
    6
    This system have SATA drive(s)?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    Thank you for using Acronis True Image

    woey02, obtain the following information and contact our Live chat service available in business hours here:

    1. Please do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";
    - Go to "Advanced" tab;
    - Go to "Startup" and "Recover Settings";
    - Choose "Small memory dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and provide us with mini-dumps created. This will allow us to investigate the problem thoroughly.

    2. - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

    Contact us and have the files at hand.

    Thank you.

    --
    Oleg Lee
     
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