True Image Home 2009 & Blue Screen of Death

Hi all,

Hoping somebody can help me.

Just downloaded latest version and am now receiving the following error on shutdown only

irql_not_less_or_equal.

STOP: 0x0000000A

It is deffinetely the problem causing the issue as i have un-installed it and the problem dissapears, re-installed and it returns.

Running Windows XP SP2



Anybody else experienced this and anyone with a solution

I would love to buy the program at the end of the trial as other than this error it seems great. Just need to ensure its bug free.

Thanks

 

*bump*

 

This system have SATA drive(s)?

 

Hello all,

Thank you for using Acronis True Image

woey02, obtain the following information and contact our Live chat service available in business hours here:

1. Please do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";
- Go to "Advanced" tab;
- Go to "Startup" and "Recover Settings";
- Choose "Small memory dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and provide us with mini-dumps created. This will allow us to investigate the problem thoroughly.

2. - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

Contact us and have the files at hand.

Thank you.

--
Oleg Lee