True Image Home 2009 & Blue Screen of Death

Discussion in 'Acronis True Image Product Line' started by woey02, Mar 8, 2009.

Thread Status:
Not open for further replies.
  1. woey02

    woey02 Registered Member

    Mar 8, 2009
    Hi all,

    Hoping somebody can help me.

    Just downloaded latest version and am now receiving the following error on shutdown only


    STOP: 0x0000000A

    It is deffinetely the problem causing the issue as i have un-installed it and the problem dissapears, re-installed and it returns.

    Running Windows XP SP2

    Anybody else experienced this and anyone with a solution

    I would love to buy the program at the end of the trial as other than this error it seems great. Just need to ensure its bug free.

  2. woey02

    woey02 Registered Member

    Mar 8, 2009
  3. service

    service Registered Member

    Mar 12, 2009
    This system have SATA drive(s)?
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello all,

    Thank you for using Acronis True Image

    woey02, obtain the following information and contact our Live chat service available in business hours here:

    1. Please do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";
    - Go to "Advanced" tab;
    - Go to "Startup" and "Recover Settings";
    - Choose "Small memory dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and provide us with mini-dumps created. This will allow us to investigate the problem thoroughly.

    2. - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

    Contact us and have the files at hand.

    Thank you.

    Oleg Lee
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.