True Image Full Bootable CD

Hi all

I just purchased Acronis True Image 8 (build 800) for my Laptop. The Laptop is new (Acer 8104) and I suspect some of the newer hardware is causing the issue.

I have raised a ticket with Acronis - but was wondering if anyone else has this issue. I took an Image to an External USB. I created the full CD and I was not able to boot. The Acronis Logo appeared and then perhaps some sort of errror message (way too quick to read) blank screen. The 'safe' CD works fine , however with that I do not have access to USB drive.

When the full cd was booting I notice my Bluetooth light was on (which is why I am supsecting hardware incompatibility) - thoughts anyone ?

Thanks.

 

Hello Daacon,

Thank you for purchasing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

Please try the "acpi=off noapic" workaround and if it doesn't help please create sysinfo.txt file and send to support@acronis.com along with the link to this thread (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the detailed instructions). We will certainly help you with the solution.

Thank you.
--
Ilya Toytman

 

Thanks for the reply - where would I put this option in ? I cannot find any command line or any options when creating the Full CD. I do not get a command prompt when booting the CD (if this was sometinng to type in after boot) , the screen just remains blank.

thx.................dy

 

Based on other threads I changed the f11.cfg file to include "kernel.dat acpi=off quiet". I then re-created the CD and I am still unable to boot from.

I already supplied Acronis with the report.txt file created with the AcronisReport.exe supplied.

Any other suggestions ?

Thanks again.

 

ok sorry I found a thread that was a little more detailed in the explaination of what it was you wanted me to try : https://www.wilderssecurity.com/showthread.php?t=55317

So first boot - F11 modified to : quiet acpi=off noscpi
Got a Little further (or at least a different screen) Acronis Logo in the top left corner , Loading , please wait message ... I gave this about 10 minutes - no disk activity (light) or Cd activity.

Second Boot : F11 - took out the word quiet - got the Arconis Info Page - then blank screen again (was attempting to get a sysinfo.txt file) but am I am uable - same symptoms as booting from full CD without chaning anything.

Have not tired the fix MBR - may try that later - but if the MBR is corrupt I would expect windows to have an issue

 

As always, I suspect the Devil is hiding in the details: acpi=off noapic

 

Nice ....I tired numerous times ....so the 'Devil" this time is hidding in my FAT fingers and posting ..and not so much with what I typed in...nice catch though

just for laughs I did it again reeeeeeeeeeeeeeeeeeeal slow with

acpi=off noapic - was curious why we have ACPI on the left side and APIC .....can't solve for 'x' hahah

so I tried both .....

1) acpi=off noapic
2) acpi=off noapci

Same results .....

Tempted to try
3) acpi=workdamnit restore=easy ..

but will wait for offical reply

 

Hello Daacon,

I have answered you via e-mail so please check your inbox. From now on we will investigate the problem via e-mail because it will allow us to receive the necessary diagnostic.

Thank you.
--
Ilya Toytman