True Image for Linux 8.0: cannot see drives / partitions

Hi All,

Long time lurker, first time poster. I have a new client that is using Acronis True Image for Linux 8.0. The box is located at a co-lo, and does not support X-Windows. I have used TI Linux from the command line so I thought this would be breeze. The client wants to use TI to perform regular back-ups (for php and mysql). I recommended that they add a second drive to dump the image files to, so to ftp them off (via VPN) to thier office. The primary drive is SCSI (36GB), but they added a IDE drive for the True Image drive. Their logic was that the drive did not need to be SCSI since perfomance would not be an issue and that they could save $$.

Low and behold, when I ran
# trueimagecmd --list
Num Partition Flags Capacity Free Space Type
---- -------------------- ----------- ---------- ---------- -----------
Disk 1:
1-1 hda1 Pri,Act 38.28 GB 37.68 GB Ext2
1-2 hda2 Pri 7.844 MB None
Unallocated 189 KB Unallocated

It only shows the IDE drive

But when I run:
# df -k
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sda2 33166728 5105060 26376852 17% /
/dev/sda1 101086 13077 82790 14% /boot
none 1038060 0 1038060 0% /dev/shm

I removed the IDE partition table, but still cannot see the SCSI drive with the trueimagecdm -list command:
# trueimagecmd --list
Num Partition Flags Capacity Free Space Type
---- -------------------- ----------- ---------- ---------- -----------
Disk 1:
Unallocated 38.29 GB Unallocated

Is this a file system type issue. I've read on this forum where ext3 is not recognized, but I've used TI 8.0 Linux with other clients in the GUI with ext3 just fine. Or is this a mixed hard drive/controller type issue?

Any and all input/comments/help would be greatly appreciated

-kobi

 

Hello kobi,

Thank you for choosing Acronis Linux Server Disk Backup Software.

Acronis True Image Server for Linux should work with SCSI drives. Could you please issue the following commands:

strace -o log trueimagecmd --list
cat /proc/partitions
mount

and send the output for each of them to support@acronis.com along with the link to this thread indicating in the subject of the letter that you want to contact Marian Fadeeva. She will certainly help you with the solution.

Thank you.
--
Ilya Toytman