True Image does not recognize any hard drives

TI has performed flawlessly in the past, but attempted backup elicits "can't find any hard drives" response. I turned off my Kerio firewall, but no difference.

 

Have you added any hardware since TI last worked? Any wireless mouse or keyboard? Any usb hubs?

 

Mr

Chutman:
No new hardware. Added Kerio Firewall, but disabled the TI problem still occurs.

 

Are you attempting to backup from within windows? If yes, try using the bootable CD that TI can make for you. It can also make images.

A second thought: Perhaps your installation of TI has become corrupted? Try re-installing TI.

Maybe first, run the Micrososft routine CHKDSK C: /R, reboot, and let it thoroughly scan/repair the file system.

 

Hello louwall,

Thank you for choosing Acronis Disk Backup Software.

Please make sure that you use the latest build of the respective version of Acronis True Image which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva