True Image does not backup

Discussion in 'Acronis True Image Product Line' started by priveram, Apr 20, 2006.

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  1. priveram

    priveram Registered Member

    Apr 20, 2006

    I downloaded the trial version of true image home 9.0.
    When I try to backup my C: drive to my D: drive, the program just hangs there and says that progress is 0%. I left it overnight and woke up still at 0%

    I tried to backup only parts of drive C:, and that worked. But trying the option to back up the whole drive does not.

    I do have enough space in Drive D, and I have only about 6 gigs of data to backup from drive c (since I just rebuilt the system).


  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello priveram,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking the hard drive and updating the drivers then please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to: schedmgr.exe service start

    If that does not help either then please create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    Please also do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe);

    - Issue the following command:

    set logflags support

    - Reproduce the problem and collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder.

    Please also let us know if the problem appears both when you try to create a disk\partition image and a file-based backup.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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