True Image Doen't Recognize External USB Drive

Discussion in 'Acronis True Image Product Line' started by TerryB, Jul 7, 2007.

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  1. TerryB

    TerryB Registered Member

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    I have an IBM Thinkpad G40 laptop running Windows XP Professional. I purchase a new 80 GB hard drive to replace the older 40GB drive. I used True Image Home 10 to do a full backup with the hope that I could clone that backup to my new 80 GB drive.

    My problem is that the USB external drive is not recognized from the bootable Acronis True Image CD I created.

    What steps do I need to take to get the external drive recognized so I can clone it to the new drive?
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Probably the best option is to create a BartPE cd and include the True Image plugin on the BartPE cd. Note: In True Image terms, Clone and Backup (also called Image) are two different things.

    If you can install the 80 gig in place of the external drive (you will need an adapter if the external is a 3.5 inch drive) then you can Clone the 80 gig directly. When it is done, simply replace the 40 gig with the 80 gig.
     
  3. jmk94903

    jmk94903 Registered Member

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    Have you tried both the Full and Safe boots from the TI 10 Recovery CD?

    Is the USB drive plugged directly into the G40 and not through a USB hub?

    If the answer is Yes to the all the above, then the BartPE boot disk is the best next step as DwnNDrty suggested.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello TerryB,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep all drives in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  5. bretttillman

    bretttillman Registered Member

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    I'm interested in purchasing the True Image 10 and need to know if the product is able to backup and restore from an external USB drive. If so, is the restore procedure bootable from the external drive or only through a bootable CD I must create?
     
  6. K0LO

    K0LO Registered Member

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  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bretttillman,

    Thank you for your interest in Acronis Disk Backup Software.

    Please note that Acronis True Image 10.0 Home should recognizes all hard disk drives connected to the computer, along with a wide variety of removable media drives with P-ATA (IDE), S-ATA, SCSI, USB, IEEE1394 (Firewire) and many others.

    We may recommend you to download and install the free trial version of Acronis True Image 10.0 Home to see how the software works on your computer.

    Should you experience a problem with any of the above media when accessing from rescue mode (Acronis True Image Bootable Media), please submit a request for technical support and provide us with the exact vendor and model of the device you use along with Linux system information (sysinfo.txt) (check Acronis Help Post for instructions on how to create sysinfo.txt file) and we will help you solve the problem.

    Please also note that using Acronis True Image Bootable Media Builder you could create Acronis True Image Bootable Media on CD-R/RW or DVD+R/RW discs, several formatted diskettes (the wizard will tell you the exact number), or any other media your computer can boot from. Check chapter 10. "Creating bootable media" in the Acronis True Image 10.0 Home User's Guide for detailed instructions.

    If your computer is able to boot from USB device you can also follow instructions than k0lo refers to.

    Thank you.
    --
    Aleksandr Isakov
     
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