True Image & Bios Bug 81

Discussion in 'Acronis True Image Product Line' started by ahninmd, Sep 15, 2007.

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  1. ahninmd

    ahninmd Registered Member

    Joined:
    Sep 15, 2007
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    I have tried to Image my new HP Pavilion Notebook using the TrueImage 9 and 10 boot disks. In both cases I receive the Bios Bug 81 message and then it seems to proceed and recognize mu USB external. But when asked to image, it thinks the USB drive is a flash memory card and cannot image! Or, on some occasions, it just sits there and does nothing [with a prior warning about how Acronis only can write to external hard disks].
    In addition, all other bootdisks, such as GParted [partitioning], report the same Bios Bug 81. Would anyone please tell me how to proceed to a successful Acronis image to my external USB?? Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ahninmd,

    Thank you for choosing Acronis Disk Backup Software.

    Please notice that the "bios bug" message is probably unrelated to the problem with USB drive you encountered, but it may indicate the need to update your motherboard BIOS.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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