True Image and UDF 1.02 DVD+R Restore

Discussion in 'Acronis True Image Product Line' started by c1c2, Oct 21, 2004.

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  1. c1c2

    c1c2 Registered Member

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    Hi there,

    I wonder, why TI does not seem able to recognize an Image of about 2,5 Gigs
    written to a DVD+R using the UDF-Filesystem in the two-step method when
    I try to restore from the Boot-CD.

    Any packet writing software like InCD uses UDF, too, and TI should recognize
    such an image from the Boot-CD. I didn´t try, cause I don´t use packet writing,
    but the FAQ says that it would work.

    Does TI not recognize UDF if it´s not burned by third party packet writing software? And what´s more important: Why?

    This really should be possible, far more than writing with third party software... :mad:

    Regards
    c1c2
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello c1c2,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    Acronis True Image standalone version (when booting from CD) should recognize image file written to a DVD+R disc. If there appears a problem please contact support@acronis.com.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
  3. Menorcaman

    Menorcaman Retired Moderator

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    I think you may have misinterpreted the FAQ. When using the two-step method to burn an image to DVD, as opposed to the direct burn method, the DVD should be in a blank ISO 9660 state. Therefore, if UDF formatted, use your packet writing software to erase UDF and return the disk to ISO format.

    Regards
     
  4. c1c2

    c1c2 Registered Member

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    Thanx for your reply.
    As I see, you have understood what happened, Menorcaman.
    Mr. Berezovsky, what do you think about it?

    But I didn´t misinterpret the FAQ. ;)
    It have tried that knowingly in some way.
    I had problems to restore from DVD-R, large image, UDF, too.
    So I read the advices in the forum. No DVD-R, ISO 9660 when using two step method.
    Thanks to you approving that by the way...

    But the ability of ATI to restore from UDF formatted discs made me ask myself:
    Why isn´t ATIs bootdisk be able to read UDF discs that were _not_ written using packet writing.
    It is the same file format. Isn´t it? Obviously not..

    Have you an explanation for that?

    I don´t really like proprietary packet writing software with all its problems...
    So when will ATIs Bootdisk be able to read _any_ DVD format?
    I know, writing directly to disk is a frequently asked feature, but to restore
    from any DVD-Format, that should really be a basic feature.
    For the sake of desaster recovery, that´s what ATI IMHO should do perfectly.

    Regards
    c1c2
     
  5. Menorcaman

    Menorcaman Retired Moderator

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    I'm starting to become confused!!

    Personally I've not come across any UDF disks that have not been written by some form of packet writing software. So why would TI need to include that feature o_O
    As for TI writing direct to ISO 9660 format CD/DVD, I believe the Acronis Development Team are working on this for possible release in a future version/build. Perhaps Andrew, our Moderator, could confirm whether this is true or not?

    Regards
     
  6. c1c2

    c1c2 Registered Member

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    Hehe. Somehow I knew it...

    For sure you can chose any Filesystem you like, if you burn a DVD.
    As long as the burning application supports it,
    (and the system you use for reading it.)

    I´m using Aheads Nero to burn UDF 1.02, 1.5, 2.0, 2.01. Any other
    burning application should offer that...

    Burning a DVD with UDF there are no restrictions concerning the file size,
    and the length of path and filenames are less restricted.
    That´s why I use it. There may be compatibility problems depending which
    version you choose, e.g. which machine the reader is installed to,
    but if you choose 1.5, there should be high compatibility.

    For usage in backing up large files on a DVD indeed UDF is a standard,
    meanwhile. That´s why I was really shocked when I recognized,
    that ATI ain´t read my images directly from the disk.

    Kind regards
    c1c2
     
  7. Menorcaman

    Menorcaman Retired Moderator

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    O.K. let me see if I've got this straight now. You created an image onto a second hard drive or partition and then burnt this image to a DVD using the DVD-ROM (UDF) option in Nero Burning ROM. You tried to restore from the image and you say TI doesn't recognise the Nero DVD-ROM (UDF) DVD format.

    Decided to check this myself. I currently don't have a blank DVD+R so out came a DVD+RW (it shouldn't make any difference) and my trusty copy of Nero Burning ROM Version 6.3.1.20. Chose to create a DVD-ROM (UDF) disk, "No Multisession" and on the UDF tab selected "Physical partition" with "File system version" set to 1.02. Selected "New" and dragged my 3.2GB TI image from the Nero browser window to the new compilation window. Burnt the image to the DVD at maximum speed for my burner.

    Started TI 8 Build 774 in Windows mode and selected Restore Image. As the image was of my Active partition TI rebooted into rescue mode, from where I again elected to restore my active partition from the DVD-ROM (UDF) disk. What do you know - a perfect restore!

    Just to be sure I tried a restore from the TI Boot Resce Disk. Again - not a problem.

    Out curiosity, and for completeness, I repeated the above for DVD-R and DVD-RW media, using both UDF file version 1.02 and 2.0. Perfect restores achieved in each case.

    So TI 8 Build 774 can restore an image from a DVD-ROM (UDF) created via the two-step method (I'm never too old to learn!). Therefore I don't understand why you can't achieve the same.

    Regards
     
  8. c1c2

    c1c2 Registered Member

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    First let me thank you for the time you have spent with my problem.

    But, Does this work, too, when you boot from the rescue CD?
    I mean, if you do not try to restore out of Windows.
    In case your harddisc crashed, as a desaster recovery.

    That is, what does not work here.

    Kind regards
    c1c2
     
  9. Menorcaman

    Menorcaman Retired Moderator

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    Yes it does. If you reread my previous post I said:

    Not sure whether it's relevant to your situation but what version and build number of TI are you using?

    Regards
     
  10. c1c2

    c1c2 Registered Member

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    Sorry. Must have overlooked that.

    TI 7 build 638. Maybe I should upgrade? I have got 4 licences.
    Would be quite annyoing...

    Maybe I try _one_ upgrade first.

    Thanks for your reply again.

    c1c2
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Well...

    As far as I see, you have sorted the things out without me.

    Let's just make it clear one more time.

    CD discs:
    Acronis True Image can write directly to blank unformatted CD discs using the built-in utility called CDRecord (no additional software is required).
    Also it can write directly (I mean that you initiate the writing process from Acronis True Image by running the "Create Image" wizard and selecting the location of the image on CD) to formatted CD discs using a third-party software installed on the computer (the software that you used to format these discs).

    DVD discs:
    Acronis True Image can write directly to DVD discs that were previously formatted. It cannot write directly to blank unformatted DVD discs.
    Acronis True Image uses a third-party DVD-writing software installed on the computer in order to write directly to formatted DVD discs.

    There are two algorithms to write images to CD or DVD discs:
    1) Write directly to discs.
    2) Two-step method (it is described here: http://www.acronis.com/products/trueimage/faq.html#20)

    Acronis company guarantees that you will be able to restore the images written to:
    a) CD discs;
    b) DVD discs written using the (1) algorithm;
    c) DVD discs written using the (2) algorithm in the ISO9660 format;

    All the other combinations are not officially supported. You can use them on your own responsibility.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
  12. c1c2

    c1c2 Registered Member

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    Thanks for your reply. UDF seems to work on other systems as shown above.
    But I understand what you mean.

    I´m in mail contact with Mr. Belinsky from the support section, too.
    He had an idea, which was simple, but quite right.
    The problem is: my dvd-writer isn´t recognized correctly.
    It is just recognized as "removable storage drive", not as dvd-rom.
    I guess that´s the problem.

    ATI 8 up to date has got the same problem.
    I upraded one system and built the rescue medium.

    My dvd-riter is not recognized the same way as it is using windows.
    That´s the key. Any ideas?

    Thanks in advance
    Philipp Kunert alias c1c2
     
    Last edited: Oct 27, 2004
  13. c1c2

    c1c2 Registered Member

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    So this is the solution, what we all have been waiting for. :eek:
    ATI _can_ recognize UDF-written DVD+/-. Even at my config...now.
    I didn´t restore, just check the images. Menorcaman did this already.
    Thanks again to you.

    It is/was definetly a hardware based problem.
    My former desktop/video system:
    Asus A7n8x-E deluxe Rev 2.0, XP3200, 1 GB Samsung DDR 400,
    Promise Ultra 100 TX2 with 2 Samsung 160 GB Harddiscs,
    Primary Master Plextor 712 DVD, Secondary Master Plextor Premium.

    With this config, I had the described problem.
    Now I changed the two IDE-Drives, so that the DVD-Burner
    runs as secondary master, the CD-burner as primary one.
    What can I say: anything works... :D

    Don´t ask me why, but it works. I can recognize and check my images,
    all of them written with the UDF filesystem. As Menorcaman tested already.

    So, it took some time, but I got the support I needed to find out,
    what was wrong. Now ATI has all the features I need.
    And I still will be defending it in our newsgroup. :-*

    Put that UDF thing on your feature list...and correct the FAQ...

    Regards to all the helping hands
    Philipp alias c1c2
     
  14. Menorcaman

    Menorcaman Retired Moderator

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    Hello again Philipp

    Just goes to show the problems software developers face trying to make their programs compatible with so many different hardware combinations (a downside of the PC open standard I guess).

    Anyway, very pleased to hear that you managed to get everything working to your satisfaction. Happy TI imaging (and not too much restoring!!) :)

    Regards
    Tom
    aka menorcaman
     
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