True image 937 built reset loop

need help I have a new Dell Latitude D810. was going to do a complete backup with TI. The problem is that it boots to TI menu and when you click NEXT on the CREATE IMAGE WIZARD, the system reboots again. I am using the recovery disk build 937. The funny thing the disk works on my pc. The dell Laptop is freshly new nothing added, only what came from Dell.

any idea

 

Hello NTK,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for your inconvenience.

Please do the following in order to enable mini-dumps.

- Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
- Go to Advanced tab;
- Press Startup and Recover Settings button;
- Choose Small memory dump in Write debugging information box;
- Close all the dialog windows by clicking OK buttons.

Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

Thank you.
--
Irina Shirokova