True Image 9.0(Build 2337) Backup stops at 0% Progress

Discussion in 'Acronis True Image Product Line' started by schwinbp, Mar 25, 2006.

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  1. schwinbp

    schwinbp Registered Member

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    I am trying to do a simple back of file/folders on my pc and everytime I do it it starts up and then just sits there at 0% Progress. I just let it go for hours and it just sits there with the little arrow going in the task bar, but the backup file size or update time never changes. I tried shutting down all the othere process running and still nothing. I cannot even cancel the task. I hit cancel and still just sits there. I was considering recommending this product to my company but am having second thoughts now.

    Brian S.
     
  2. ba2

    ba2 Registered Member

    Joined:
    Mar 25, 2006
    Posts:
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    Hello man!
    you're not alone ! I have the Build 2347 and I have a lot of problems.
    example :

    * on my pc1 : I made a backup (files and directories) of all my system under XP. I had a crash. under the boot cd, I restored my backup. XP never worked correctly (no safe mode and xp never loaded)

    * on my pc2 : when I make a backup with the bootcd, like you, it stop at 0% (everytime on files under documents and settings)

    * on my pc3 : with the bootcd, under normal mode, when I choose "backup files and directories" and next, my screen goes black (like ms dos) with strang letters and go back to bootcd menus

    a lot of problems hu !!!
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Brian,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to: schedmgr.exe service start

    If that does not help either then please do the following:

    - Run schedmgr.exe application (see above);

    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;

    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;

    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Reproduce the problem and collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Where do you save your image to?

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ba2,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Could you please clarify what build number of Acronis True Image 9.0 you use?

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    I'm asking because build 2347 was not officially released, but there was build 2247.

    Thank you.
    --
    Alexey Popov
     
  5. ba2

    ba2 Registered Member

    Joined:
    Mar 25, 2006
    Posts:
    18
    yeah it's 2247 sorry
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ba2,

    Please be aware that the build 2247 is a very old one. Acronis True Image 9.0 Home functionality has been noticeably improved since this build was released. That's why we recommend you to download and install the latest build (3567) of Acronis True Image 9.0 first. Please feel free to contact us again if any of the problems you reported still persists.

    Please note that you should create new Bootable Rescue CD after installing the update.

    To get access to updates you should create an account then log in and use your serial number to register your software.

    You can find more information on how to use Acronis True Image 9.0 Home in the respective User's Guide.

    You may also find Acronis True Image 9.0 Home FAQ page helpful.

    Thank you.
    --
    Alexey Popov
     
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