true image 8 error message while trying to make image of my hard drive

Discussion in 'Acronis True Image Product Line' started by tal_bert, Apr 24, 2005.

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  1. tal_bert

    tal_bert Registered Member

    Joined:
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    I get the following error while trying to make an image of my hard drive using my cd r-rw omego drive error E00040010-----DEVICE IS BUSY.can any help me with this problemo_Oo_O? Thanks tal_bert PS USING Acronis true image 8.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tal_bert,

    Thank you for choosing Acronis Disk Backup Software.

    First of all please update your copy of Acronis True Image 8.0 to
    the 826 build that is available at
    http://www.acronis.com/homecomputing/my/updates/. In order to get access to
    updates you should register account on our site at
    http://www.acronis.com/homecomputing/my/registration/ (or just log in if you
    have already created it) and then register your copy of the product at
    http://www.acronis.com/homecomputing/my/products/registration/. If you forget
    the password for your account please use the following form:
    http://www.acronis.com/homecomputing/my/remind/password/.

    Then if the problem remains please try to use the next tway to solve the problem:
    - Eject any disc from the burner prior to starting the application;
    - Proceed until the program asks for a disc and opens the tray;
    - Insert a disc and then click the "Proceed" button to close the tray automatically as well.

    If that doesn't help then we also recommend you to update third party CD writing software if any to the latest version available for free on its respective web site.

    Thank you.
    --
    Irina Shirokova
     
  3. tal_bert

    tal_bert Registered Member

    Joined:
    Apr 24, 2005
    Posts:
    2
    Hello again:
    I tried all the fixes you mentioned but to no avail,I am still getting the same error messageo_Oo_O?.I hope someone has had the same problem and can help me---Thanks have a good day Tal_bert
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tal_bert,

    Please try to boot into Windows Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and create Acronis Bootable CD after that. If the problem still persists please send a letter to support@acronis.com along with the link to this thread and your serial number indicating that you want to contact Ilya Toytman. I will certainly help you with the solution.

    Thank you.
    --
    Ilya Toytman
     
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