Based on the very happy previous experience I had with Acronis True Image up to version 11, I decided I give the new 2009 (latest build update2 b12009709) version a go! and BOOM! it went completely insane! The whole vista interface not good on xp, backup/restore don't work nothing like it should and many problems with acronis services and drivers. Secondly the installation/uninstallation is a complete joke! Not being impressed with the product I thought I just uninstall it and go back to version 11! but NO! it's not that simple at all! As mentioned in the program I removed thorugh add/remove programs and restarted and guess what! after removal the add/remove entry is still there! along with all the left over folders and registry entries! I then tried repairing using the original installer .exe and after the consequent restart I attempted second uninstall using the installer .exe file and choosing "Remove". SAME thing happened again! all the registry strings for drivers and shell integration are still there together with application folders and add/remove uninstaller entry! any further attempt to repair/uninstall/reinstall now resulted in error with installer/uninstaller shutting before it completes. At this stage I decided to go wise and contacted live chat support and after waiting for about 45min got through someone who pointed me to the clean up utility eventhough I mentioned I use 2009! Contacting support the second time and explained it in all details to another adviser and he had no idea why this would happen!!! Now you go on google and start searching the problems people have with 2009 and XP in particular getting rid of the program! and see how many results you come up with! Yet that adviser had no idea why this would happen. Worst of all is that there is no propper clean up utility for 2009 and even the manual instructions posted on the website only instructs the removal of a few left overs and not the somany other strings that the installer fails to remove! (just do a registry search for acronis and you'll see them) So I had to use my own judgement and experience I had with such programs. For anyone facing the same problem at the moment try this: (you won't get it from Acronis support) Get the latest build from website make sure all security software is disabled and no network is active Do a repair install of the latest build Restart pc and with network and security disabled use the same installer and choose "Remove" this time to "partially" uninstall. Restart pc and this time download Microsoft Installer Clean Up utility Run that and choose acronis true image. you probably need to do this step twice for some reason. Finally follow the manual uninstallation post on Acronis support website Now you got rid of about 95% of the left overs! - I'd also recommend you delete any created drivers in windows folder. Restart pc and feel free to go back to 11 if you wish. To Acronis support/devs: Please issue a complete clean-up utility for True Image Home 2009 or all 2009 Acronis products ASAP so we can completely remove everything that is injected to system. I must admit I am totally dismayed and disappointed with the new True Image. Why is it that so many great companies who made such amazing and practical softwares ruin everything with their new versions?