True Image 11 Home Runtime Error: When we will get a BUGFIX ??!

Discussion in 'Acronis True Image Product Line' started by baderic, Nov 7, 2008.

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  1. baderic

    baderic Registered Member

    Nov 7, 2008
    True Image 11 Home Runtime Error: When will we get a BUGFIX ??!

    Hi Gentleman !
    some people run into stalls with Acronis True Image 11 Home and are getting a "Runtime Error".
    ( Microsoft Visual C + + Runtime Error! Program: ...mon Files\Acronis\TrueImageHome\TrueImageHomeService.exe
    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information)

    I'm faced with the same problem and it accurs with large Data Backups (100GB+ ) under Windows XP 32 and under Vista 64 as well. Disk Imaging works well.

    I also know there is also a workaround disabling multiproccessor use, but I want to use the Software in normal way and want to get for what I paid for.
    In another post I've read this is a known bug to Acronis, so I wonder are the engineers still working on this?

    I am using the last build (#8105, 2008-05-08 ) and as far as I know I am not alone with this "feature".

    And please: I dont want to read a standard reply from Acronis collecting logs etc. I only want a Backup Tool that is working as intended.
    If my requirements are too high for True Image 11 please let me know. But don't expect using True Image 2009. :blink:

    Best Regards

    Last edited: Nov 7, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Sven,

    Thank you for using Acronis True Image

    Please submit a request to Acronis Customer Service Department here

    Collecting log files is not required.

    Thank you.


    Oleg Lee
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