I purchased True Image 10 three days ago because it said it worked with Vista. I have downloaded the latest build of the software (no problem there) from Acronis so I believe I have the most recent version. I can't get the software to create a backup or bootable rescue disks. It stops responding after a few minutes and I have to restart my computer to get things to work again. I have tried contacting customer support (several times), but like many others, my information does not send. I tried sending a note directly to their support email and they sent me a note back saying to contact them through the website (convenient since it doesn't work). I even tried talking to someone through the presale live chat.....finally got tired of waiting and gave up there also. Can anyone help me with this issue? Please!?