I was happily using TI v9 Home on XP SP2 and got the message for a free upgrade to v10 build 4871. I installed it (without installing v9) and all went well. Now when I try to create a backup I get the Windows "Send Error Report" and this event in the Event Viewer: Event Type: Information Event Source: DrWatson Event Category: None Event ID: 4097 Date: 2006/10/22 Time: 3:46:16 PM User: N/A Computer: OPTY165 Description: The application, C:\Program Files\Common Files\Acronis\TrueImage\TrueImageService.exe, generated an application error The error occurred on 10/22/2006 @ 15:46:16.562 The exception generated was c0000005 at address 022777C0 (OutlookBackup) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: I tried uninstall/re-installing with PC-Cillin 2007 disabled but no change....same error. Any troubleshooting suggestions? I'm all out.