True Image 10 Home Error

Discussion in 'Acronis True Image Product Line' started by wpilgri, Oct 22, 2006.

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  1. wpilgri

    wpilgri Registered Member

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    I was happily using TI v9 Home on XP SP2 and got the message for a free upgrade to v10 build 4871. I installed it (without installing v9) and all went well. Now when I try to create a backup I get the Windows "Send Error Report" and this event in the Event Viewer:

    Event Type: Information
    Event Source: DrWatson
    Event Category: None
    Event ID: 4097
    Date: 2006/10/22
    Time: 3:46:16 PM
    User: N/A
    Computer: OPTY165
    Description:
    The application, C:\Program Files\Common Files\Acronis\TrueImage\TrueImageService.exe, generated an application error The error occurred on 10/22/2006 @ 15:46:16.562 The exception generated was c0000005 at address 022777C0 (OutlookBackup)

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:


    I tried uninstall/re-installing with PC-Cillin 2007 disabled but no change....same error. Any troubleshooting suggestions? I'm all out.
     
  2. bodgy

    bodgy Registered Member

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    This is looking like an MS dll problem, with a possibility Acronis might be able to solve it.

    Look at my post here

    Colin
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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