I've been using True Image for awhile now and loved it for my previous computers. But this one seems to be giving me problems. I have a HP Pavilion DV6000z, AMD Turion x2 with 2GB ram, 160GB HD, running Vista Ultimate. I have a Western Digital MyBook 500GB external drive and a Western Digital 120 external drive. True image can perform a recovery on two different HP laptops, and a desktop, but on my DV6000z, it looks like it's going to work then it freezes. I've performed tons of recoveries, so i'm not doing it wrong. It creates the backups and the incrementals with no problem at all. I've tried recovery from the 500GB external and the 120 external. It always freezes up, i've tried from a boot disk, it still freezes up. What I ended up doing is removing the hard drive from the laptop and connecting it and the external drive to the desktop via cables (it's a SATA) and perform a recovery using my desktop. I don't mind, but it's a hassle unscrewing the cover, removing the laptop HD, connecting to the desktop MB, etc. I just want to know why it's not working. Any suggestions are appreciated.