trouble restoring

Discussion in 'Acronis True Image Product Line' started by AzimScot, Mar 22, 2009.

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  1. AzimScot

    AzimScot Registered Member

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    Hi,

    I am having trouble restoring my files and windows through acronis. I have the version 11 and when preparing to create a backup it freezes and says its processing when no green bars show or going 1% 2% or 3% etc?
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Are you using the lastest build of TI 11 (8,101)?

    Are you doing the backup running TI in Windows or by booting to the TI CD? If from Windows, does the same problem occur when you use the TI CD?

    Also, you say you're having problems restoring and then say TI is hanging when preparing to create a backup. These sound like two different problems.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello AzimScot,

    Thank you for your interesting in Acronis True Image

    In addition to MudCrab’s clarification can you please download free trial version of Acronis True Image Home 2009 and test it. Tell us the result.

    Best regards,
    --
    Dmitry Nikolaev
     
  4. AzimScot

    AzimScot Registered Member

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    I have not updated my program yet since ATI 11.0 I will though. It happens both in boot up mode as well as windows xp restoring/backup takes about 3-4 hours to backup and restore.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello AzimScot,

    Thank you for your interesting in Acronis True Image

    If the issue with the latest build remains then check the disk for errors:

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

    Have you tried Acronis True Image Home 2009?

    Best regards,
    --
    Dmitry Nikolaev
     
  6. AzimScot

    AzimScot Registered Member

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    Yes I just installed the trial version of 2009 ATI and I am impressed, but still it took me 1 hour rather than 3 hours on ATI 11 to backup my pc. It used to take 15-20mins before I don't know why? I set compression level to 0 and still it takes 3 hours. Also, will the .tib file created from ATI 2009 be able to restore on ATI 11 as I have ati 2009 for only 15 days?

    Thanks.
     
  7. jmk94903

    jmk94903 Registered Member

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    No, TI 11 will not restore a backup made with TI 2009.

    However, the TI 2009 Rescue CD will restore backups made with TI 11 and TI 2009 without a time limit. You cannot create backups from the Trial CD.

    Definitely make the Rescue CD from TI 2009 and then uninstall it. Download the last version of TI 11 if you don't already have it. You can see the Build number for the TI 11 you have both on the Windows installaton or the TI 11 Rescue CD by going to Help on the menu line and selecting About.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello AzimScot,

    Thank you for your interest in Acronis True Image

    What is the destination place for the backup archives?

    Please attach the following diagnostic information which will help us analyze the issue:

    1) Download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

    2) - Download and unpack the Device Tree application:
    http://download.acronis.com/support/devicetree.zip

    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot and send it to us.

    Best regards,
    --
    Dmitry Nikolaev
     
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