trouble downloading MS Windows Updates since installing sp2

Discussion in 'other software & services' started by SabraDS, Oct 14, 2004.

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  1. SabraDS

    SabraDS Registered Member

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    My Husband and I are both running Windows XP. We have Adaware, Spyware Guard, Spyware Blaster, Spybot Search & Destroy and McAfee Internet Suite on our computers. His is a Dell, mine is an HP. We have both downloaded the sp2 update from the CD. My computer is running without problems. The problem is with my husband's computer. He is not receiving the automatic window's updates. The settings are exactly the same on both computers. When we click onto the MS automatic update website the site comes up with the heading "Checking for the latest version of Windows Update software....." Nothing else happens. It hangs. We cannot even click onto the "View installation history". Please help.
     
  2. ronjor

    ronjor Global Moderator

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    You may need to configure your firewall for windows update.
    This link is to a similar problem. See if windows update is listed.

    McAfee firewall
     
  3. SabraDS

    SabraDS Registered Member

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    Thank you for the quick reply. We are both running the McAfee Internet Security Suite. The firewall is the McAfee Personal Firewall and it is configured to allow Microsoft Windows Updates full access to the internet. The screens do not match the example displayed in your response. We are still stuck.
     
  4. ronjor

    ronjor Global Moderator

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    One other thing to check on his computer if using Internet Explorer.

    In Internet Explorer, on the Tools menu, click Internet Options.
    On the Security tab, click Trusted Sites, and then click Sites.
    Under Add this Web site to the zone, type (or copy and paste) this URL: https://windowsupdate.microsoft.com.
    Click Add, and then click OK.
     
  5. SabraDS

    SabraDS Registered Member

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    We just tried the address you suggested and https://v5.windowsupdate.microsoft.com, the site that we go to when we click on automatic update, on the Tools, Internet Options, Trusted Sites, Sites, Add. Still no change. The screen just hangs there, at the Checking for latest version...... page. It goes no further.
     
  6. ronjor

    ronjor Global Moderator

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  7. SabraDS

    SabraDS Registered Member

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    The last url that you provided is the one we get directed to when we try to access the windows update site. We tried to add the address to the allowed sites list under the pop-up blocker settings. The address didn't show up in the box after clicking add. There is one address there: v5.windowsupdate.microsoft.com

    I clicked onto the update site while composing this reply. Again nothing happened there but a popup did appear, the yellow shield, saying "updates have been downloaded and are ready to install". Another popup said the update was successful and we restarted. After the restart we went back to the update page. Stuck again. We still don't have the option to view any installation history. If we only knew for sure that we are getting all of the critical updates that we need.....

    Thank you again for your assistance.
     
  8. ronjor

    ronjor Global Moderator

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    You're getting closer! :) You can use the troubleshooter on the Windows Update site as well.

    Some hints

    This site lists all the Windows Security bulletins and patches.

    Security bulletins
     
    Last edited: Oct 15, 2004
  9. SabraDS

    SabraDS Registered Member

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    Thank you for the tips. We will try the links and I'll let you know our results. Thanks again for your diligence.
     
  10. ronjor

    ronjor Global Moderator

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    The Microsoft newsgroups will sometimes help.

    The reason I mentioned firewalls first is because I had that problem at one time.

    http://tinyurl.com/7xgj8
     
  11. Sweetie(*)(*)

    Sweetie(*)(*) Registered Member

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  12. MickeyTheMan

    MickeyTheMan Security Expert

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  13. SabraDS

    SabraDS Registered Member

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    We installed the MS Baseline Security Analyzer on both computers. What a great tool! That allowed us to access the downloads for my husband's computer. It also revealed some security weakness in my computer, although the Windows update page was telling me that I was up-to-date.
    Thank you everyone for all your efforts.
     
  14. SunshineJ21

    SunshineJ21 Guest

    I had this exact problem, hence the reason I found this post and kept checking back for updated resolutions to the problem. I have also downloaded MSBSA, but still wanted to get my Windows Update working on the website.. I found this solution, and it worked for me. It doesn't freeze up at the "Checking for updates....etc..." screen. These are the instructions I followed if you're still having the same problem, Hope it helps!! :)

    Click Start, select Run and type (pressing enter after each one and wait for the
    success message):

    net.exe stop wuauserv
    Press Ok

    Repeat for the following:
    regsvr32 wuapi.dll
    regsvr32 wups.dll
    regsvr32 wuaueng.dll
    regsvr32 wucltui.dll
    regsvr32 msxml3.dll
    net.exe start wuauserv

    Press enter after each one and wait for the success message
     
  15. SabraDS

    SabraDS Registered Member

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    Tried it Sunshine, no luck. Still freezing up on the "Checking for the latest version......" screen. Very puzzling.
     
  16. Chopsaw

    Chopsaw Registered Member

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    This is most often just a closed port on a firewall ... windows update requires port 443 be opened to allow the scan

    I'm a support tech for xp and i got 2 of those calls since the release ... same issue same resolution ... open the port 443
     
  17. SabraDS

    SabraDS Registered Member

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    Thanks for your response Chopsaw.
    I opened port 443 as you suggested and tried the Windows update site again. No luck. I restarted the computer and tried again without success. I then opened ports 445 and 1433, rebooted and logged onto the update site, same results. Nothing, it just freezes there.
    My husband and I both run McAfee Security Center. My firewall shows all of the ports as closed yet I have no difficulty accessing the website. I receive automatic updates but I am able to view the Installation History when I click onto that site.
    I'm open to more advice. Something has to work.
     
  18. SabraDS

    SabraDS Registered Member

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    Finally found the source of the problem with the help of Chopsaw. The McAfee Security Center contains a Privacy Service which was blocking access. All we have to do now is log out of the privacy service and we can access the Windows Update page and view the installation history.
    I want to thank everyone for their suggestions.
     
  19. ronjor

    ronjor Global Moderator

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    SabraDS

    That is good news!
     
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