Trojan Attack on Symantec and Norton

For the past week I have been battling what I assume is an infection. This trojan has opened a number of back doors on my computer. Yesterday evening it KO'd my Norton Utilities entirely. I had to reinstall by Norton 2004 just to get back to the point of logging back in to update Norton utilities.

I have been getting 5 or 6 reg edit hits every time I turn on my laptop, which I assume is the trojan at work. When I finally did get ahold of Norton to run an update, I got a warning message that it had found virus files in the windows startup files that could not be deleted and that which would make updates to Norton Utilities inpossible. Indeed, this evening when I went directly to Symantec.com, none of the virus detection tools, querie pages or updates were accessible to me

Has anyone run into this before. I regularly scan my computer (at least 4 times per week) with spybot and adaware, as well as full systems scans with Norton 2006, all of which are updated each time before use. Any help here would be greatly appreciated.

Dave Coopersmith

 

Hello,

If u can, post a HijackThis log over at this site(follow instructions at the link)

http://gladiator-antivirus.com/forum/index.php?showtopic=10517

and the experts there will assist u on removing any malware found on your system.


snowbound

 

I am new to these forums, but in the first instance it would be helpful to know which operating system you are using. Hoobs

 

If you are using Windows 98 try "scanreg.exe /restore" in DOS mode as a first attempt, if you have not rebooted with the trojan already installed more than twice. As you are connected to the internet, you could try installing a free virus checker after uninstalling Norton. For example, "http://free.grisoft.com/freeweb.php/doc/2" Do you have a full copy of the operating system installation disk?

 

regardless of operating system i sugest you change your anti virus to something a little less system hogging. I find norton takes up way more resources than it needs to i use avast (no i don't recommend you switch if you have paid for norton) but in any case the only option i can think of is reformating probably not an option for you or going on an online virus scanning site such as house call

if you happen to come across the name of the trojan (not likely since it has pretty much screwed you over) then let me know maybe i can find a remedy



cyphex