Trend Micro Antivirus Update Slows PCs

Discussion in 'other anti-virus software' started by ronjor, Apr 25, 2005.

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  1. ronjor

    ronjor Global Moderator

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    Story
     
  2. nameless

    nameless Registered Member

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    That's like saying that Firestone's recent quality-control issue "can happen to any tire company". Which is true, I guess. Either one can happen to any company with lousy quality control.
     
    Last edited by a moderator: Apr 26, 2005
  3. ronjor

    ronjor Global Moderator

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  4. nameless

    nameless Registered Member

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  5. ronjor

    ronjor Global Moderator

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  6. Randy_Bell

    Randy_Bell Registered Member

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    Pattern File Causes High CPU Usage

    Got this email:
    From: Trend Micro, inc.
    Subject: Pattern File Causes High CPU Usage

    Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU Utilization

    On April 22, 2005 at approximately 3:30 pm Pacific (11:30pm GMT) Trend Micro posted a pattern file (2.594.00) which had the potential to interact with certain computing configurations and cause computer performance issues for some users of PC-cillin, OfficeScan (including the OfficeScan component of Client/Server Suite for SMB, and Client/Server/Messaging Suite for SMB), and ServerProtect for NT.

    This specific pattern file was only available during an approximately 90-minute time window. Trend Micro removed the pattern file from our Web sites and Active Update servers at 5:02 pm (1:02am GMT), and immediately took steps to post a new pattern file. Subsequent pattern files do not cause these issues.

    For any customers experiencing instability, Trend Micro has provided a set of solutions which can be found under the Support section of Trend Micro’s Web site. Additionally, Trend Micro has extended support hours especially to help those customers who were affected by this issue. Further information, instructions, and details can also be found on the Trend Micro Web site at: http://www.trendmicro.com/pattern594

    We sincerely apologize for this incident and will continue to improve our processes so that problems such as this do not happen in the future.

    Eva Chen, CEO
    Trend Micro, Inc.
     
    Last edited: Apr 25, 2005
  7. Randy_Bell

    Randy_Bell Registered Member

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    Yep you're right, apparently they know exactly what caused the problem: http://www.trendmicro.com/en/support/pattern594/overview.htm

     
  8. mesmer

    mesmer Guest

    Woah... never realized Trend Micro was from Japan...
     
  9. quexx88

    quexx88 Registered Member

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    What an embarassment. Ah well, I still like Trend, no matter what this board thinks :p
     
  10. Firecat

    Firecat Registered Member

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    I knew that since 2002 - PCC is known as 'Virus Buster' in Japan. I use to try out Virus Buster 2002 :p:D
     
  11. Randy_Bell

    Randy_Bell Registered Member

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    Today's Article from PC World {quoted in Yahoo News}:
    Trend Micro: No Compensation for Faulty Update

     
  12. nameless

    nameless Registered Member

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    I hope they get sued out of existence, no matter what this board thinks. :p
     
  13. Randy_Bell

    Randy_Bell Registered Member

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    Nice to know we have such charitable, forgiving, and kindhearted folks on this Board .. :D :D
     
  14. ronjor

    ronjor Global Moderator

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    Trend Micro Will Pay for PC Repair Costs

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