This should be so simple. I'm on a non-networked PC just trying to back up some files (not a whole image). To be useful a backup has to give an exact copy. So I installed True Image 9.0 (Home) and had all kinds of errors and then last night downloaded the latest version and still have all kinds of errors. Since I was having errors trying to back up to a DVD I have now put a folder off my C:\ Drive called ACRONIS RESTORE and backed up again and restored everything to there. During the restore I STILL get one error message after another, and of course there's missing stuff and the thing just plain doesn't work. Acronis technical support seems non-existent. We just bought this product and now they want $29.99 to talk to someone to try to make it work? This should be simple. I'm not doing anything complex and have used backup software for over 20 years without issue. Since writing to DVD has been taken out of the equation as the potential problem and now I'm just trying to copy to a folder on the hard drive, I just don't get it. The softward just plain doesn't work, and I work in a real live business where we need reliable data backup and where getting an e-mail from "Support" shouldn't take a few days and then provide no solution at all. Any suggestions? I've messed around with trying to resolve this so long trying to get it to work that it's too late to take it back to Comp USA within the 21 days they allow from the time they shipped and got it here to now.