TIES 9.1 Linux Agent on Fedora 7 - freeze on /boot partition

Discussion in 'Acronis True Image Product Line' started by pperic, Sep 25, 2007.

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  1. pperic

    pperic Registered Member

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    Hi,

    I'm just wondering if anyone had an experience similar to my own. Currently I'm evaluating TI Ent. Server 9.1 demo and I'm trying to do remote image on Linux (Fedora 7) machine.

    Linux agent is installed, port 9876 is open in FC7 firewall, snapapi26 for current FC7 2.6 kernel is also installed (thank you guys at support for latest 0.7.24 rpm ;) ) and I'm able to connect to the remote FC7 machine through management console installed on my WinXP laptop.

    Image should be created on external USB2.0 harddrive attached to remote FC7 machine. It's NTFS drive, but NTFS support for FC7 is installed and it's working, both reading and writing (at least I've been able to create new folders, should that be good enough sign that everything is OK with NTFS write support?).

    And finally we get to the problem - all seems to be right in management console, wizard is flying, but then when image creation should start to make some progress, it's all stuck at /boot partition. Cancel button is useless. Hard drive on remote machine is idle. SSH-ing to remote machine reveals that machine is generally responsive, excluding the /boot partition. Simple ls -al /boot gets stuck forever, cannot even be canceled with usual ctrl+c combo. Reboot or shutdown commands also got stuck.

    Has anyone had similar experiences?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello pperic,

    Thank you for choosing Acronis Remote Server Backup Software.

    Could you please collect some information to let us investigate the issue thoroughly?

    Please collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Please also collect Linux system report from the computer in question as described in this post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. dodyryda

    dodyryda Registered Member

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    I'm running fedora 7 and experiancing the same problem. TI is installed directly on the box as opposed to running an agent tho. Standard install.. snapapi26 modules [version 0.7.24] installed correctly via dkms procedure and TI runs through wizards perfectly.. select sda and dynamic GPT volumes for backup and TI starts to create the partition image operation 2 of 5 but hangs at the first hurdle trying to backup /boot ... note that i installed the same setup on ubuntu feisty a few weeks ago and TI worked flawlessly so figure this problem is particular to Fedora 7 with these snapapi modules...
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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  5. dodyryda

    dodyryda Registered Member

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    Oct 2, 2006
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    unable to do this .. i just get unable to save log file error whereever i choose to save the file....
     
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