Ticketmaster admits personal data stolen in hack attack

stapp · Jun 27, 2018

Ticketmaster has admitted that it has suffered a security breach, which the BBC understands has affected up to 40,000 UK customers.
Malicious software on third-party customer support product Inbenta Technologies caused the hack, the firm said on Twitter.
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https://www.bbc.co.uk/news/technology-44628874

ronjor · Jun 28, 2018

Ticketmaster 'warned of hack attack in April by Monzo

BBC
Ticketmaster was warned in April that it had been the victim of a hack attack, digital bank Monzo has claimed.

Ticketmaster had previously said it did not know about the breach until June and had then acted quickly to inform "all relevant authorities".
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ronjor · Jun 29, 2018

Chat bot opens door to Ticketmaster payment card hack

Liam Tung (CSO Online) on 29 June, 2018
At the heart of the breach was a chat bot service that Ticketmaster integrated into its payment page from its third-party supplier, Inbenta.
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ronjor · Jul 10, 2018

Ticketmaster breach was part of a larger credit card skimming effort, analysis shows

By Zack Whittaker for Zero Day | July 10, 2018
The breach wasn't a one-off event, as believed, but part of a massive credit card skimming operation.
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guest · Dec 12, 2018

Ticketmaster tells customer it's not at fault for site's Magecart malware pwnage
December 12, 2018
https://www.theregister.co.uk/2018/12/12/ticketmaster_denies_fault_website_magecart_infection/

Ticketmaster is telling its customers that it wasn't to blame for the infection of its site by a strain of the Magecart cred-stealing malware – despite embedding third-party Javascript into its payments page.

In a letter to Reg reader Mark, lawyers for the controversy-struck event ticket sales website said that Ticketmaster "is of the belief that it is not responsible for the Potential Security Incident".

They added that the breach "arose as a result of certain third party software infected with malicious code being served directly on our client's customers from third party servers; there was no security breach of our client's own servers and systems".
[...] it is difficult to see how Ticketmaster could say it is not responsible for the breach while keeping a straight face.
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guest · Jan 14, 2019

RBS reissues punters with new bank cards after Ticketmaster breach
January 14, 2019
https://www.theregister.co.uk/2019/01/14/banks_issue_cards_ticketmaster/

The Royal Bank of Scotland and NatWest have issued customers with replacement cards as a result of last year’s Ticketmaster breach that hit around 40,000 Brits.

[...] we have issued letters to customers who have been affected by this breach, this is a genuine letter from us. Sorry for any confusion caused. PH
— Royal Bank (@RBS_Help) January 9, 2019
The letter states that replacement cards are being sent to anyone who used their card at Ticketmaster, noting it is a "precaution" and that in some cases there is no indication that person's information has been accessed.

[...] how comes a letter from my bank telling me they’re sending me a new card is the first I’ve heard about it. Surely you should have contacted me all those months ago to let me know I might be effected by your data breach
January 9, 2019

The decision by RBS – which is the parent company of NatWest – to replace affected customers' cards, while welcomed by customers, comes about nine months after online banking upstart Monzo took similar action.
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guest · Apr 6, 2019

Law Firm Launches $6.5 Million Action Against Ticketmaster Over Data Breach
April 4, 2019
https://www.billboard.com/articles/...million-action-against-ticketmaster-over-data

A British law firm has launched a £5 million ($6.5 million) legal action against Ticketmaster following last year’s security breach, which is believed to have affected up to 40,000 U.K. customers.

Widnes-based Hayes Connor Solicitors issued its claim at the High Court in Liverpool on behalf of over 650 claimants. The company says it is the first U.K. law firm to proceed with a multi-party litigation against Ticketmaster in relation to the data breach and is pursuing damages of up to £5 million ($6.5 million).

The law firm claims that more than two-thirds of its clients suffered “multiple fraudulent transactions” as a result of the data breach. It said the impact on those affected had been “significant stress and heightened anxiety” and that some had to take time off work as a result. The “effect on victims is significant and ongoing,” it added.
“Stolen personal information, particularly in instances where a significant number of individuals are involved, is often used in batches so some victims may yet to experience any fraudulent activity, however, may still be at risk,” warned Hayes.
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guest · Nov 13, 2020

Ticketmaster fined £1.25m for losing UK customers' payment card details
It took the company more than two months to respond to reports of fraud from customers who had used the website
November 13, 2020
https://news.sky.com/story/ticketma...ng-uk-customers-payment-card-details-12131563

At the time the company admitted personal information and card details belonging to 40,000 customers were stolen by hackers, but the true impact has been revealed to be much higher by the Information Commissioner's Office (ICO).

According to the ICO, the data breach - which included names, payment card numbers, expiry dates and CVV numbers - potentially affected 9.4m of the company's customers, including 1.5m in the UK.
The data watchdog's investigators found that 60,000 payments cards belonging to Barclays Bank customers were subjected to known fraud as a result of the breach, with another 6,000 replaced by Monzo Bank following suspected fraudulent use.
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ICO: ICO fines Ticketmaster UK Limited £1.25million for failing to protect customers’ payment details

The Information Commissioner’s Office (ICO) has fined Ticketmaster UK Limited £1.25million for failing to keep its customers’ personal data secure.
James Dipple-Johnstone, Deputy Commissioner said:

“When customers handed over their personal details, they expected Ticketmaster to look after them. But they did not.

“Ticketmaster should have done more to reduce the risk of a cyber-attack. Its failure to do so meant that millions of people in the UK and Europe were exposed to potential fraud.
“The £1.25milllion fine we’ve issued today will send a message to other organisations that looking after their customers’ personal details safely should be at the top of their agenda.”
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