TI_10 email notification problem solved

Hope this helps.

I could not get the Acronis> Tools/Options/Notification/Email "Send test e-mail message" to work (it reported there was probably incorrect info entered in the email setup fields). I used other advise found in this forum about email notification problems and changed the email settings info over and over again to no avail.

I found one old message on this forum which said a software firewall was blocking outgoing email.

I use software firewall ZoneAlarm Internet Security Suite and found that when I turned off the "Email Protection> Outbound Mailsafe Protection", I could successfully send a test email.

In the ZoneAlarm logs I found that the firewall blocked "Acronis True Image" from sending email. There was advise there that said to put a check mark in the "Send Mail" column in ZoneAlarm "Program Control" for that program to allow it to send email. I did that and then turned back on the ZoneAlarm Outbound Mailsafe Protection. That works.

 

Hello bbtaylor,

Thank you for choosing Acronis Disk Backup Software.

We are glad to hear that your issue has been solved and you can use Acronis True Image successfully. Sharing your experience is very much appreciated.

If you have any further experience to share, please feel free to post it on this forum.

Thank you.
--
Marat Setdikov