TI9 Wont see drives

Discussion in 'Acronis True Image Product Line' started by Vince Romano, Apr 27, 2006.

Thread Status:
Not open for further replies.
  1. Vince Romano

    Vince Romano Registered Member

    Joined:
    Aug 3, 2005
    Posts:
    4
    Just upgraded computer now have one seagate sata drive and one external usb drive. reinstalled TI9, get message can't find any drives.
    It always found the usb drive before thats where I keep backups.
    motherboard asus p5wd2 e premium only has one ide and I use that for
    dvd rom drives.
    any help appreciated
    vince:oops:
     
  2. Vince Romano

    Vince Romano Registered Member

    Joined:
    Aug 3, 2005
    Posts:
    4
    follow up
    installed an ide drive and TI9 still wont see drives.BUT when a boot disk is used then it sees the drives. anyone know whats up.
     
  3. Chutsman

    Chutsman Registered Member

    Joined:
    Jun 17, 2005
    Posts:
    1,181
    Location:
    Brandon, Florida, USA
    Is that a *True Image* boot disk that sees the drives or a standard Windows boot disk? Have you tried re-installing TI? What build of ver.9 is it? What windows version?
     
  4. Vince Romano

    Vince Romano Registered Member

    Joined:
    Aug 3, 2005
    Posts:
    4
    TI9 boot disk and windows xp tried both latest versions of TI
    also if I use files and folders it will see the drives. driving me crazy.
     
  5. AnthonyUK

    AnthonyUK Registered Member

    Joined:
    Apr 16, 2006
    Posts:
    8
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Vince Romano,

    Thank you for choosing Acronis Disk Backup Software.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.