Hello. The subject line says it all. It seems I am not the only one who is experiencing shutdown issues with TI9. There's at least a couple of posts in this forum by other persons - like me- who are getting blue screens, where the mysterious name of "SNAPMAN" is invoked as the possible cause. Since such posts have not received an official answer from Acronis so far, I am opening this new thread [even though I should probably write about my experience under the same thread(s) opened by the other members; please feel free to move my post elsewhere, in case]. As far as I am personally concerned, "Mr. SNAPMAN" seems to be affecting WIN98SE only. On WinXP SP2, instead, I have no problem at all (but I don't deny that I'm keeping my fingers crossed). I've tried temporarily disabling all Acronis services at startup, absolutely to no avail. WIN98SE won't just shut down completely as long as TI9 is installed. By "completely", I mean that sometimes blue screens don't appear, and the shutdown sequence seems to start correctly, but then my systems freezes anyway when it reaches the typical screen with the message "It is now safe to turn off your computer" (it goes without saying that my system used to display that message only for a few seconds, and then it would shut down). Now I have retuned to "old" TI8 (which didn't - and still doesn't - give me this problem), and I am using TI9 solely from the bootable CD. Being able to make my system shut down completely is imperative for me. I often have to access my home PC from abroad with GotoMyPC. I usually wake it up with a ring, and shut it down with a timer that starts 60 seconds after I disconnect. If TI9 prevents my home PC from shutting down properly, then 1) it will remain on until I return home and 2) I will no longer be able to wake it up with a call, because it's frozen. Any suggestion would be highly appreciated. Thanks PS. Yes, I have the latest release.