TI10 Bootable disk does not find DVD drive

Discussion in 'Acronis True Image Product Line' started by rkba_net, Jan 16, 2007.

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  1. rkba_net

    rkba_net Registered Member

    Jan 14, 2007
    I am running TI10(build 4,871)... it backsup and restores fine in windows.... however when using the bootable disk (full version) it only sees my drive in the RESTORE pane (thankgoodness)... however my DVD does not show up in the backup pane... if I manually enter the drive e:\ and try to make a backup I get the error...

    e0004000a cannot write to file

    I tried F11 quiet acpi=off noapic... this was of no use... I also tried to make a sysinfo.txt file did not succeed... basically it looks like I can read DVD's when using the bootable disk but cannot write to them... any help is appreciated..
  2. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello rkba_net,

    I've removed your duplicate post previously titled "DVD-RAM not found in TI 10". Please refrain from posting the same question twice as this will only cause confusion by fragmenting any replies. Many thanks.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello rkba_net,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please create Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you do not have a floppy drive then please take a look at this previous post explaining how to save the sysinfo.txt file to USB flash drive (the same applies to the net.txt file).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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