TI v9.3677

Discussion in 'Acronis True Image Product Line' started by chasingmytail, Jul 28, 2006.

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  1. chasingmytail

    chasingmytail Registered Member

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    has anyone else had problems with this ud-download?
     
  2. Menorcaman

    Menorcaman Retired Moderator

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    Hello chacingmytail,

    No crystal balls on this Forum I'm afraid so you'll need to provide more details if you wish to obtain a meaningful reply:

    - Can't download the update?
    - Can't install the update?
    - Serial Number not recognised after installing the update?
    - TI not functioning as expected? If that's the case then provide full details of the problem, your O/S, your hardware, etc.

    You get the drift.

    Regards
     
  3. chasingmytail

    chasingmytail Registered Member

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    ok-sorry-I downloaded, uninstalled-as directed-V9.2302-installed V9.3677, made backups. Used the recovery disk to start the computer, full version-blank screen, safe version-ok, but when it came to restoring it couldn't write to various sectors, ignoring this resulted in the OS(win xp pro) not booting. Tried all the combinations, same result, only good thing, I used a test rig to do the test, so nothing was lost, almost. Point of note, backup took 35 minutes for v.3677, 5 minutes for v.2302
     
  4. Menorcaman

    Menorcaman Retired Moderator

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    Hi again chasingmytail,

    Try adding the commands acpi=off noapic to the Linux kernel command line as detailed in II. of the Acronis Support help thread titled <PLEASE READ BEFORE YOU POST>.


    It could be that you have some bad sectors on the hard drive that you are trying to restore to. Open the Windows Command Prompt and enter the command chkdsk DISK: /r, where DISK is the partition letter of each of the partitions you need to check in turn (note - checking the C: partition may require a reboot of your machine).

    Regards
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello chasingmytail,

    Thank you for choosing Acronis Disk Backup Software.

    I am sorry for the delayed response.

    First of all, please make sure that you create a new bootable CD with the latest build (3677) of Acronis True Image 9.0 Home.

    If so and the issue persists please check each partition of your hard drive by Windows utility as Menorcaman suggested:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Please note that you will need to reboot your computer in order to scan the system partition.

    After that try to restore the image once again.

    If the issue still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Could you please clarify did you use Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows for this? Where did you try to store the backup archive?

    Please note that booting with "acpi=off noapic" parameter might solve this issue if you use Acronis True Image Bootable Rescue Media to create the backup.

    If you use Acronis True Image in Windows then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file and attach it to your request for technical support.

    Thank you.
    --
    Aleksandr Isakov
     
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