TI:Server - No Disks Found

Discussion in 'Acronis True Image Product Line' started by Paul_OCC, Jan 10, 2005.

Thread Status:
Not open for further replies.
  1. Paul_OCC

    Paul_OCC Registered Member

    Joined:
    Jan 10, 2005
    Posts:
    3
    I have recently downloaded the trial version of TI:Server to test it's ability to backup a Dell server for a DR situation.

    The server is running a PERC 4/di embedded RAID, which is the Dell standard controller card. The system is configured with a Raid 1 Array with 2 disks and a Raid 5 Array with 3 disks and a hot swap 4th.

    However when I boot from the CD, I recieve the No Disks Found Error when trying to create a backup image.

    I am keep to purchase a DR application and having using True Image successfully on desktop machines, I was keen to use Acronis software again.

    Can you please advise on any possible solutions to this problem - as I am aware that the Dell PERC 4/DC dual channel RAID card is fully supported by Acronis TI:Server (tested working by a colleage).

    Thanks in Advance,

    Paul.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Paul.

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please try the "acpi=off noapic" workaround (please see https://www.wilderssecurity.com/showthread.php?t=55317) and if doesn't help please create a sysinfo.txt file as described at the thread mentioned above (part II b) and send to support@acronis.com along with the description of the problem. Please indicate in the subject of the letter that you want to contact Marian Fadeeva.

    Thank you.
    --
    Ilya Toytman
     
  3. Paul_OCC

    Paul_OCC Registered Member

    Joined:
    Jan 10, 2005
    Posts:
    3
    Great - thanks for that ... will go and test straight away.

    Apologies if you get this question alot - but the search strings I tried didn't unearth anything useful.

    Thanks again,

    Paul.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Paul,

    You shouldn't apologize. The main purpose of this forum is to help our customers to solve their problems so you did everything right.

    Thank you.
    --
    Ilya Toytman
     
  5. Paul_OCC

    Paul_OCC Registered Member

    Joined:
    Jan 10, 2005
    Posts:
    3
    Unfortunantly the "acpi=off noapic" workaround has had no effect. I have emailed my sysinfo log file over for Marian Fadeeva's attention.

    Thanks for your help.

    Paul.
     
Thread Status:
Not open for further replies.