TI Server Crashes Windows 2003 Server

Discussion in 'Acronis True Image Product Line' started by bigolbug, Mar 2, 2007.

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  1. bigolbug

    bigolbug Registered Member

    Joined:
    Feb 23, 2007
    Posts:
    6
    I am testing TI Server for our servers across the country. I just downloaded 9.1 and installed it on two servers.

    Each one is running Win 2003 server with the latest updates etc.

    Upon choosing backup from the menu, both systems lock up and have to be unplugged to get them to reboot.

    Very odd as this exact same this is happening to two different systems in different locations.

    Any suggestions would be most helpful.

    Thanks!
     
  2. bigolbug

    bigolbug Registered Member

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    Feb 23, 2007
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    I wonder where this acronis "support" is?
     
  3. foghorne

    foghorne Registered Member

    Joined:
    Sep 27, 2005
    Posts:
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    Location:
    Leeds, Great Britain
    It is about 2-3 weeks away (on average).

    I suggest you raise a support request.

    F.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello bigolbug,

    Thank you for choosing Acronis Server Disk Backup Software.

    We are sorry for the delayed response.

    Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please perform the actions described in this previous post to enable Windows mini-dumps. Then reproduce the issue and collect created mini-dump files.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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