TI Home 10B4871: Problem backing up to DVD-RW

Discussion in 'Acronis True Image Product Line' started by zzzz73, Jan 19, 2007.

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  1. zzzz73

    zzzz73 Registered Member

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    While trying to backup "My Computer" C:\ partition to DVD-RW, TI prompt me to insert a DVD, after inserting the disc and press OK, the following message appears after pausing for a while.

    E00040010: Device is busy.

    Please click Retry to continue with Volume 1 or click Cancel to cancel the operation.

    And I have 2 buttons to click, Retry and Cancel.

    Still cannot after multiple retries and cancel is the only choice.

    Please advise on what's going on...
     
  2. Ralphie

    Ralphie Registered Member

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    Try this: when you put the dvd disc in its drawer, leave the drawer open and let the software close it, which it should when you click on OK.
     
  3. zzzz73

    zzzz73 Registered Member

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    Hi Ralphie,

    Thanks. But I got a little problem doing that! I am using a lappy and there is no mechanism to close the tray through software. :D
     
  4. zzzz73

    zzzz73 Registered Member

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    What must the condition of the DVD-RW disc be while doing backup?

    Blank?
    Formatted? or
    Any! Even with some files already in it, TI will take care?
     
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