TI Enterprise 9.1 - VsJITDebugger Error 4096

Discussion in 'Acronis True Image Product Line' started by maximx86, Jun 14, 2007.

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  1. maximx86

    maximx86 Registered Member

    Joined:
    Jun 14, 2007
    Posts:
    11
    For last couple of days I have been getting these 2 errors in my Event Viewer.

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12301
    Date: 13/06/2007
    Time: 23:44:17
    User: N/A
    Computer: MY SERVER
    Description:
    Volume Shadow Copy Service error: Writer Dhcp Jet Writer did not respond to a GatherWriterStatus call.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 34 32 37 36 00004276
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 34 31 37 30 00004170
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 38 35 33 32 00008532
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 39 36 36 38 00009668
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 54 72 75 65 49 6d 61 67 TrueImag
    0060: 65 53 65 72 76 69 63 65 eService
    0068: 2e 65 78 65 20 2f 73 63 .exe /sc
    0070: 72 69 70 74 3a 42 41 38 ript:BA8
    0078: 41 31 42 45 38 2d 46 34 A1BE8-F4
    0080: 31 42 2d 34 36 35 31 2d 1B-4651-
    0088: 39 39 41 32 2d 38 33 35 99A2-835
    0090: 46 41 33 39 45 30 39 44 FA39E09D
    0098: 41 20 2f 75 75 69 64 3a A /uuid:
    00a0: 42 41 38 41 31 42 45 38 BA8A1BE8
    00a8: 2d 46 34 31 42 2d 34 36 -F41B-46
    00b0: 35 31 2d 39 39 41 32 2d 51-99A2-
    00b8: 38 33 35 46 41 33 39 45 835FA39E
    00c0: 30 39 44 41 20 2f 6c 6f 09DA /lo
    00c8: 67 3a 30 30 38 30 30 46 g:00800F
    00d0: 37 42 2d 32 32 43 45 2d 7B-22CE-
    00d8: 34 30 33 44 2d 41 45 42 403D-AEB
    00e0: 45 2d 39 35 38 45 39 42 E-958E9B
    00e8: 46 39 37 46 35 31 2e 74 F97F51.t
    00f0: 69 62 2e 6c 6f 67 20 20 ib.log

    and

    Event Type: Error
    Event Source: VsJITDebugger
    Event Category: None
    Event ID: 4096
    Date: 13/06/2007
    Time: 23:44:18
    User: DOMAIN\Administrator
    Computer: MY SERVER
    Description:
    An unhandled win32 exception occurred in TrueImageService.exe [8532]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on.

    Check the documentation index for 'Just-in-time debugging, errors' for more information.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 02 00 5c 80 ..\€


    Scheduled backups do not start. I can do it manually after trying 2 or 3 times, but I am not sure if the backups are not coruppted.

    The Volume Shadow Copy Service is set for Manul startup type. Does it need to bet set to Automatic?

    Listing writers in vssadmin I get this

    Writer name: 'Dhcp Jet Writer'
    Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
    Writer Instance Id: {a34c678b-83da-42ae-bae4-199fba47123f}
    State: [10] Failed
    Last error: No error


    Any ideas what might be the cause of this
    I am on SBS2003, Exchange, IIS, DNS, DHCP, etc...
    with Norton Antivirus Server 10

    Thanks

    Chris
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello maximx86,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please make sure you use the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please make sure the options are set as explained in chapter 6.3.4. "Database support" of the respective User's Guide.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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