I'm sure this may be a redundant post, but here it goes. I purchased TI Echo Server some time ago migrating from Veritas Backup Exec as well as CA Brightstor. These apps worked great with SCSI tape drives but I really liked the restore processes in TI. Ever since installing it, tapes are a nightmare! I cannot get tapes to work correctly with backups OR restores. The backups always, even with the checkbox checked, asks me if I want to overwrite! If I do not respond the backup fails or sits there until the next day I come in and it has never begun. So, I logged in one evening and answered yes to over-write, it then told me I have no media inserted. Through a LONG process of finding out I have to click on "free" in the RSM snap-in on server 2k3, it then begins the backup, again with another prompt to format. After NUMEROUS open tickets with Acronis, there is still no fix. There is no way tp manipulate tapes in the app whatsoever. Does anyone else have this issue? Doing a restore was equally as bad. I tested a 4k text restore and it literally took 7 HOURS!!!! After going through the process of the restore wizard and when I get to the spot of selecting the file I wanted to restore, I highlighted the tape and away it started spinning and an hourglass appeared and set there for a long time. Then, the file tree appeared and one by one, each little hour glasses started going away. If I slected the directory to tree out again, once again every directory had an hour glass and they went away eventually. Once I finally got to the file hours later, I selected the file and finished the restore wizard. The file took an hour or so just to restore. This was from windows and not from the bootable media as most file level restores are done throughout business hours. This is unacceptable. I have been through many rounds with Acronis tech support with no resolution. Many hours spent on my part to try to resolve. Tech support has constantly requested that everything be tested from the bootable media. This is not quite an acceptable answer as many tech support depts have the ability to remote in and see for themselves the issue and test in their own labs. I have tried brand new tapes, different tape drives etc. with the same result. I spoke to a sales person yesterday and they stated they have numerous requests for this same issue but they just cannot find a fix? Anyone run into the same issue?