TI 9 restore damaged files?

Discussion in 'Acronis True Image Product Line' started by RSCHM, May 26, 2006.

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  1. RSCHM

    RSCHM Registered Member

    May 23, 2006
    I did a backup of single folders and a few files with TI 9 on an external hd - image was checked and found o.k. by TI 9.
    Now after restoring i found these folders and some of the files "damaged". That's at least what Win XP calls them. The best of all is, i can't touch them anymore. No deletion, no copying.. nothing. Garbage which can't be removed.
    Anyone who knows what happend to these files?
  2. mark3

    mark3 Registered Member

    Apr 10, 2006
    Run chkdsk on the disk/partition where the files are located and then see if you can do something with them. Hopefully you will be able to recover your data from them.

    The only reason that I can attribute to the files being corrupted is that they were either incorrectly backed up, in spite of image was checked and found o.k. by TI 9., or they have been incorrectly restored. I am aware that you could say that anyone can see that but it has been reported in some previous posts that there have been problems associated with the image even after being verified by TI.
  3. seekforever

    seekforever Registered Member

    Oct 31, 2005
    TI calculates a checksum or maybe checksums when it builds an image. To verify the image it recalculates the checksum and if they agree then the image is deemed good.

    If bad data is put into the image the checksum will be calculated on the basis of the bad data and the verify will consider the image good. Unfortunately, the data is still bad. The question is why is the data bad.
  4. Howard Kaikow

    Howard Kaikow Registered Member

    Apr 10, 2005
    do you still have the original source drive?
    If so, recreate the image for the affected drive.

    You can then reformat the partition and restore the drive.
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello RSCHM,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    Please be aware that the most probable reason why you encounter this problem is that you use some old build of Acronis True Image 9.0 Home which restores files not preventing their security settings. Starting from build 3567 there is an option in the Backup Archive Restoration Options allowing you to avoid this problem (see section 6.4.4 of Acronis True Image 9.0 User's Guide for details).

    We therefore recommend that, first of all, you make sure that you use the latest build (3633) of Acronis True Image 9.0 Home which is available in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3633.

    Note that you should create new Bootable Rescue CD after installing the update.

    Please create new file-based backup after installing the update, restore the files once more and see if the problem still persists.

    If the problem still persists with the latest build (3633) of Acronis True Image 9.0 Home then please provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Can the image archive you restored the files from be successfully validated by means of the embedded Validate Backup Archive tool both when the latest build (3633) of Acronis True Image 9.0 Home is running from under Windows and when your computer is booted from Bootable Rescue CD created using the latest build (3633) of Acronis True Image 9.0 Home?

    - How exactly Windows indicates that the restored files are "damaged"?

    - Did you restore these files to their original or some other location?

    - Does the problem appear both when you restore these files using the latest build (3633) of Acronis True Image 9.0 Home from under Windows and when you use Bootable Rescue CD created with the latest build (3633) of Acronis True Image 9.0 Home?

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    As for deleting the already restored "damaged" files, please do the following:

    - Start Windows in Safe Mode and log in using Administrator account;

    - Right-click on the folder where the "damaged" files reside and open it's Properties -> Security -> set permissions to 'Full Control' for all users;

    - Delete files having the issue.

    If that does not help then please mention this fact when submitting a request for technical support (see instructions above). We will certainly try to help you.

    Thank you.
    Alexey Popov
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