I created a full backup of my C: using TI 9 on 4/3/2006 6:41 pm which resulted in a 32 GB .tib on a USB drive. I forgot to add my D: drive so I did an incremental about an hour later which resulted in a second 1.8 GB .tib. Then, on 8/1/2006 I did another incremental backup resulting in a 11 GB .tib. I can see these three files, with the correct date and time stamps in Windows Explorer. Last week (10/2006) my system crashed and in fixing it, my hard drive was re-formatted. Not a big problem as the 8/1 backup was available.... right? Now I saved the same version of TI used to make the backups on the backup USB drive. So when I went to restore the HD, I reinstalled TI and fired it up. I began the restore process, browsed to the USB drive and found the three files (one full backup and the two incrementals). I selected the second incremental for the restore, entered the password, and up came the screen requesting me to select which date of the backup set to restore. To my surprise, only two dates were listed: the original full back and first incremental. Scratching my head, I validated the third incremental backup archive. No problems were reported. So I emailed Acronis support, waited four days (!!) for a response, and was directed to get the latest TI 9 build (#3677). I did that. No change. Same problem. I told Acronis in an email that nothing changed. Have been ignored for about 4 more days now. Here are the two reference numbers (I have no idea why there are two). [Acronis #793033] [Acronis #790217] What now? Anybody else seen this quirk? Am I simply hosed? Can I get my money back?