TI 9: Backup from Files/folder no possibel

Discussion in 'Acronis True Image Product Line' started by wokoenig, Sep 21, 2005.

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  1. wokoenig

    wokoenig Registered Member

    Aug 14, 2004
    during waiting for the Confirmation Mail with the SN from TI 9, I have downloaded the Trial Version.

    Full Backup is not a problem as usually.
    But when I will make a Backup from Files/ Ordners....TI 9 crashes permanently with some mistakes message.
    I have XP SP1.
    The same is on my other HD with XP SP2. TI9 checks the partions and then TI disappears without message.

    I have atteched a picture from the 1. message ( in german).
    I hope it will be seen.
    Notes: I have 1 G Ram and the memtests are without mistakes.

    Attached Files:

    • TI9.jpg
      File size:
      16.5 KB
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello wokoenig,

    Thank you for choosing Acronis Disk Backup Software.

    We are really sorry for the inconveniences. Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Run Acronis True Image again.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them and the .NFO file to support@acronis.com along with the link to this thread.

    To get the .NFO file please do the following:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)".

    This will allow us to investigate the problem and help you with the solution.

    Thank you.
    Irina Shirokova
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