TI 889: TI has not found any hard disks

Discussion in 'Acronis True Image Product Line' started by pszilard, Jul 12, 2005.

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  1. pszilard

    pszilard Registered Member

    Joined:
    Jul 12, 2005
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    Location:
    Sydney, Australia
    Updated my TI to 889 in the hope that I will be able to explore previous images created with 859.

    After re-boot and starting TI 889 it reports:

    E000101F4: Acronis True Image has not found any hard disk drives.

    Uh? I am inside Windows which booted from a hard disk!

    What's going on?

    Having discovered that 859 sucks should I go back 2 levels or what?
     
  2. pszilard

    pszilard Registered Member

    Joined:
    Jul 12, 2005
    Posts:
    10
    Location:
    Sydney, Australia
    Installed TI 826 - same result. Clearly, there is something in Windows that is confusing TI, but what?

    Any suggestions?

    Thnx.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello pszilard,

    Thank you for choosing Acronis Disk Backup Software.

    Please install the 889 build of Acronis True Image, if the problem persists please install the below update with disabled logging and see whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file to support@acronis.com along with the link to this thread.

    Thank you.
    --
    Irina Shirokova
     
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